Office Manager

Full Time Office Manager

Housing Development Corporation Mid Atlantic (HDC) is currently seeking a Full Time Office Manager in Lancaster, PA.

HDC envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn't be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections.

As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,000 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,000 residents in 55 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Position Summary:

Under supervision, the Home Office Manager is responsible for ensuring the day-to-day Home Office is welcoming, organized, secure, and operating effectively. This position serves as a primary point of contact for employees, residents, visitors, vendors, the landlord/building management, and other partners and models HDC's hospitality and exemplary customer service approach.

Day-to-day responsibilities include managing reception, incoming calls and general inquiries; coordinating office supplies, mail, meeting spaces, shared areas, office equipment, and vendors; serving as HDC's primary point of contact with the Home Office landlord/building management for building, maintenance, and security matters; and following issues through resolution.

The position also manages Home Office and parking access credentials and maintains HDC's centralized hardware device inventory. The Home Office Manager coordinates device purchasing, assignment, deployment, recovery, repair, replacement, and inventory reconciliation in partnership with HR, Finance, supervisors, and HDC's IT provider.

Additional responsibilities include coordinating Home Office vehicles, maintaining administrative information and contact lists in SharePoint, processing related invoices in Yardi, monitoring office expenditures, and providing administrative and backup support as needed.

Home Office Operations:

Lead with hospitality when welcoming and assisting employees, residents, visitors, and partners. Model HDC's exemplary customer service approach through attentive listening, respectful communication, timely follow-through, and a resident-centered, trauma-informed approach.

Manage reception functions, incoming calls, and the general information email inbox.

Coordinate the day-to-day operation and readiness of the Home Office, including conference and training rooms, shared work spaces, office supplies, stationery, mail and delivery services, and other administrative resources.

Coordinate office equipment and services, including copiers, postage equipment, phone systems, cleaning, confidential shredding, and other office vendors. Troubleshoot routine issues and coordinate with vendors or appropriate staff through resolution.

Serve as a primary point of contact with building management and coordinate maintenance, vendors, security, and building service needs in partnership with HDC facilities staff.

Hardware Device Management:

Maintain an accurate, centralized inventory of HDC hardware devices, including cell phones, tablets,…