Scheduling & Recruitment Coordinator – Home Care - SA

Sally Support is a remote staffing company dedicated to helping home care agencies across the United States and Canada build stronger, more efficient teams through embedded remote professionals. We recruit, thoroughly vet, train, and support exceptional talent who integrate seamlessly into our clients' operations as an extension of their existing teams. From administrative support and scheduling to bookkeeping, HR, executive assistance, and operational roles, Sally Support delivers reliable professionals backed by structured onboarding, ongoing performance support, and a commitment to long-term client success.

This is a remote position.

Location: Remote

Working Hours: Monday–Friday, 12:00 PM–8:00 PM EST

We are looking for a proactive and highly organised Scheduling & Recruitment Coordinator to remotely support a U.S.

-based home care organisation.

The primary focus of this role is to ensure client shifts remain appropriately staffed, caregivers know where they need to be and when, and scheduling changes or call-outs are addressed quickly and professionally.

Alongside scheduling responsibilities, you will provide recruitment support by conducting preliminary screening of caregiver candidates and identifying suitable applicants to progress further in the recruitment process.

This is a fast-paced, people-focused position requiring strong communication, organisation and problem-solving skills, as well as the ability to remain calm when schedules change unexpectedly.

Scheduling & Caregiver Coordination

• Coordinate caregiver schedules based on client care requirements and caregiver availability.
• Match available caregivers with client shifts, including clients requiring 24/7 care.
• Communicate directly with caregivers regarding schedules, shift details and changes.
• Monitor scheduled coverage and help ensure shifts remain fully staffed.
• Respond quickly to caregiver call-outs and scheduling changes.
• Contact available caregivers to secure replacement coverage for urgent or open shifts.
• Confirm caregivers have arrived for scheduled assignments and follow up where necessary.
• Maintain accurate and up-to-date scheduling information in Well Sky Personal Care.
• Answer incoming calls and appropriately assist or direct callers.

Recruitment Support

• Conduct preliminary screening of caregiver applicants.
• Assess candidates based on experience, availability and suitability.
• Identify promising candidates to progress to the next stage of the recruitment process.
• Maintain accurate notes and records of candidate screening conversations.
• Support the development of a strong and readily available caregiver candidate pool.
• Assist with ongoing caregiver recruitment activities as required.

Administrative Support

• Maintain accurate records relating to scheduling, caregiver availability and recruitment activity.
• Communicate scheduling challenges, staffing gaps and candidate progress to the relevant team.
• Assist with additional administrative and operational tasks as required.

• Previous experience in scheduling, workforce coordination, staffing, recruitment or healthcare administration.
• Experience in home care, healthcare staffing or another high-volume scheduling environment is highly advantageous.
• Strong telephone and written communication skills.
• Confidence communicating with caregivers and resolving scheduling issues.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities and frequent changes while maintaining attention to detail.
• A proactive, solutions-focused approach to problem-solving.
• Comfortable making outbound calls to caregivers…