Scheduling Coordinator

Antidote Health is a tech-drivenhealth insurance company on a mission to make healthcare easy, accessible, and more affordable.

We’rerethinking how healthcare works—using technology to remove the friction, complexity, and delays that define the traditional system. Instead of navigating paperwork, long waits, and disconnected experiences,we’rebuilding a simpler, more connected way for people to get care.

Our platform combines health coverage, virtual care, and a modern member experience into one seamless system designed to help people actually usetheir benefits.

We offer

Affordable

Care Act (ACA) health plans in Arizona and Ohio, andwe’regrowing quickly.

We’rebuilding a company focused on solving real problems—withrealimpact on people’s lives.

This role is responsible for coordinating and managing patient appointments across Antidote Health’s telehealth services, ensuring a smooth and efficient scheduling experience for patients and providers. The individual will contribute to timely access to care, optimized provider scheduling, and a high-quality patient experience, working cross-functionally with clinical, provider, and operational teams. This is a fully remote position, open to candidates based within the United States

• Schedule, reschedule, and cancel patient appointments across telehealth providers and specialties.
• Monitor and manage provider calendars to ensure optimal scheduling efficiency and minimize gaps.
• Confirm upcoming appointments with patients via phone, email, or secure messaging.
• Coordinate appointment logistics including technology setup guidance and pre-visit instructions.
• Manage waitlists and proactively fill appointment openings as they become available.
• Serve as a primary point of contact for patients regarding scheduling inquiries, appointment changes, and general administrative questions.
• Communicate appointment reminders and follow-up information in a timely and professional manner.
• Assist patients in navigating the telehealth platform and address basic technical concerns or
  ** escalate
  * * as needed.
• Handle patient concerns with empathy, professionalism, and adherence to HIPAA privacy standards.

• Maintain accurate and up-to-date scheduling records within the electronic health record (EHR) system.
• Verify patient demographics and insurance information as part of the scheduling process.
• Support the coordination of referrals and follow-up appointments as directed by clinical staff.
• Assist with other administrative duties as assigned to support operational needs.
• Collaborate with clinical and operational teams to ensure scheduling aligns with provider availability and patient care needs.
• Adhere to all HIPAA privacy and security requirements in the handling of patient information.
• Participate in team meetings and contribute to continuous improvement efforts within the scheduling function.
• Follow all organizational policies, procedures, and compliance standards.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum 2 years of experience in a healthcare scheduling, medical office, or administrative support role.
• Familiarity with electronic health record (EHR) systems and scheduling platforms.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks simultaneously in a fast-paced, remote environment.
• Reliable internet connection and a private, distraction-free workspace.

• Experience in a telehealth or virtual care setting.
• Knowledge of insurance verification and prior authorization processes.

• Base salary range: $45,000-$55,000 (commensurate with experience and location)
• 401(k)
• Paid vacation and…