Program Assistant

Priority Review Date (Note - Posting may close at any time)

PBS Utah, KUER 90.1 and Avanza 88.3 are seeking a full time, 40-hour per week Donor Services Assistant to join our team. This benefitted position will serve as a primary point of contact for all station donors, viewers, and listeners and the primary employee responsible for fulfilling donor thank you gifts.

The position responsibilities include, but are not limited to, providing excellent customer service to audience members inquiring about programming and donors with questions about their membership, processing donations, providing technical support for PBS Utah Passport streaming service, station apps, and other methods of program distribution, utilizing databases to access and update member accounts, entering donations and pulling reports. Assist in promptly responding to phone calls, emails and incoming and outgoing postal mailings to members.

Package and ship both physical and digital thank you gifts for station donors and communicate with donors about any potential thank you gift issues or delays. Assist with organization and management of in-house merchandise and shipping supplies. May assist with additional fundraising activities.

PBS Utah, KUER and Avanza 88.3 share a commitment to make all Utah communities feel appreciated and connected. This commitment is foundational to our public service missions. Going back to the language of the Public Broadcasting Act of 1967, “It is in the public interest to encourage the development of programming that involves creative risks and that addresses the needs of unserved and underserved audiences.”

That means reaching everyone in the state is central to our success and the trust we have with Utahns.

Our ideal candidate works as a trusted team member, interfacing with the communities we serve in an engaging and positive manner.

Options for occasional hybrid/remote work are possible with this position.

• Provide excellent customer service to station’s audience and members via phone calls, email, direct mail and in-person communications
• Work closely with station staff to answer inquiries about programming and troubleshoot reception and/or technical issues
• Work with new software, Excel, Word and Google docs.
• Provide support and assistance to the PBS Utah Donor Services office by processing, and updating member donations and records
• Work closely with the Utah Public Media development team to handle other responsibilities within the Donor Services department
• May be asked to help participate to staff in-person events for the station.
• Be knowledgeable about all three stations programs and schedule
• Be prompt and consistent with attendance, punctuality, and assignment completion
• Follow all University of Utah charitable guidelines to ensure proper handling of donors, data integrity, and PCI Compliance
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required:
Nearly Continuously:
Office environment

Physical Requirements and Level of Frequency that may be required:
Nearly Continuously:
Sitting, hearing, listening, talking
Often:
Repetitive hand motion (such as typing), walking
Seldom:
Bending, reaching overhead

Associate’s degree in a related field, or equivalency (one year of education can be substituted for two years of related work experience), plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation…