Allied Health Administrator​/Medical Receptionist XRHealth Australia

Allied Health Administrator / Medical Receptionist

XRHealth Australia

Vermont, Melbourne VIC | Full-time | Hybrid

$65,000–$70,000 per year

Bring your healthcare administration experience to a varied role supporting clients, families and allied health clinicians across Australia.

We're looking for an experienced, warm and organised administrator who enjoys helping people and takes pride in getting the details right. You'll help clients access therapy, coordinate appointments, manage invoicing and keep our records accurate. From a client's first enquiry through to their ongoing appointments, your communication and follow-through will help them feel informed and supported.

This role combines client service with practical administration across a busy telehealth clinic. It suits someone who can manage competing priorities, work independently and as a team and ask for guidance when needed.

The role is based at our Vermont office, with a mix of office and home-based work. Regular attendance at the Vermont office is required.

• Respond to phone and email enquiries from clients, families, referrers and providers
• Coordinate appointments and clinician diaries using Cliniko (Practice Management Software)
• Support client onboarding, service agreements and ongoing bookings
• Prepare and process invoices and billing documentation
• Maintain accurate client records, contact details and CRM information
• Follow up outstanding enquiries, documents and administrative tasks through to completion
• Communicate clearly with clients and clinicians about bookings and next steps
• Use Cliniko, Hub Spot, Microsoft 365, Slack and other digital platforms
• Assist with basic VR headset preparation, software updates and refurbishment, with training provided
• Contribute ideas that improve administrative processes and the client experience

• At least two years of experience in healthcare administration, allied health administration or medical reception
• A warm, professional phone manner and clear written communication
• Strong attention to detail when managing appointments, records and invoices
• The ability to prioritise tasks, meet deadlines and follow through without repeated reminders
• Confidence using multiple digital systems and learning new processes
• Good judgement about when to resolve an issue independently and when to seek guidance
• The ability to work effectively from home and collaboratively in the office
• Australian working rights that allow you to undertake this full-time role without employer sponsorship
• The ability to attend our Vermont office regularly

XRHealth Australia delivers psychology, occupational therapy and physiotherapy services nationwide through telehealth. Our clinicians use Virtual Reality alongside traditional therapy approaches where appropriate, helping make healthcare more accessible and engaging.