Administrative Assistant - Appeals Specialist

We are a civil litigation law firm seeking a detail-oriented and highly accountable Appeals Specialist to support our appeals process. This role is ideal for someone who excels at follow-up, is comfortable making outbound phone calls, and can manage tasks independently in a remote environment. Prior law firm experience is not required—we will provide comprehensive training. This is a remote position.

Key Responsibilities

• Manage and track appeals-related tasks from initiation through resolution
• Conduct consistent and professional follow-up via phone and email with internal teams and external parties
• Ensure deadlines are met through organized tracking and timely escalation when needed
• Accurately document communications and updates in firm systems
• Maintain appeal status reports and logs using Excel and internal computer programs
• Work independently while remaining responsive and accountable to leadership

Required Skills &

Qualifications:

• Exceptional follow-up and organizational skills
• Strong phone communication skills and comfort with frequent outbound calls
• Proven ability to work remotely with accountability and minimal supervision
• Ability to navigate Excel and learn new computer programs efficiently
• Strong attention to detail and time management skills

Required Background:

• Prior experience in roles requiring high-volume follow-up, tracking, or case/status management
• Experience in administrative, operations, insurance, healthcare, collections, or compliance roles is a plus
• Experience using spreadsheets or tracking tools to manage workflows

What We Offer:

• Full training provided—no prior legal experience required
• Remote work environment with clear expectations and support
• Opportunity to grow within a litigation-focused legal team
• Stable role suited for individuals who thrive on structure, follow-through, and ownership of their work
• Hourly rate depending on depth and years of experience
• Annual performance reviews with potential for increase in salary
• Medical Insurance – Currently provided by Cigna Healthcare with multiple insurance plans to choose from based on your needs – partially paid for by Firm for the employee;
  All outpatient mental health services are free of charge with no copays
• Optional Voluntary Life and Disability Insurance
• Optional Voluntary Accident Insurance
• Optional Critical Illness Insurance
• Optional Cancer Insurance
• Optional Hospitalization Insurance
• Optional Health Savings Account
• Optional Flexible Spending Account
• 401k after one calendar year of employment
• Paid time off (PTO) to support your overall well-being

Vision:

Our vision at Lydecker is to be a trusted partner that redefines excellence in legal services. We envision a future where our innovative approach to client service sets new standards in the legal industry. With a relentless commitment to integrity, collaboration, and excellence, we aspire to be the first choice for clients seeking unparalleled solutions and results. Together, we will shape the future of legal practice, empowering individuals, and clients to thrive in an ever-evolving world.

Mission Statement:

At Lydecker, our mission is simple: to exceed client expectations with efficient, strategic, and collaborative service. We're dedicated to long-term success for our clients, attorneys, and staff, fostering a culture of excellence and teamwork.

Company Values:

1.Excellence:
At Lydecker, we are committed to excellence in all that we do. We strive for the highest standards of quality, professionalism, and innovation in delivering legal services. Our dedication to excellence drives us to continually improve, adapt, and exceed expectations.

2.Integrity:

Integrity is the cornerstone of our relationships, both internally and with our clients. We…