Associate Clinical Administrative Coordinator

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Clinical Administrative Coordinator (2396234)

Associate Clinical Administrative Coordinator (

This position is Remote in Washington D.C., Maryland and Virginia. You will have the flexibility to work remotely
* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Like you, United Health Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.

Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full time. Employees are required to have flexibility to work our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm EST, Monday - Friday.
Training will be conducted virtually from your home.

This position is primarily a remote role but may require travel into the market on an as needed basis.

Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and/or providers. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Valid driver’s license
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• 1+ years of experience in a telephonic customer service position, such as a call center
• Proficiency with Microsoft Word and Microsoft Excel (ability to create, edit, save and send documents and spreadsheets)
• Ability to travel up to 25% of the time (domestic)
• Ability to work full time. Employees are required to have flexibility to work our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Call center experience
• Knowledge of ICD-9 and CPT codes
• Clerical OR administrative support background
• Experience working in a metric-driven work…