Telemedicine Coordinator

Location: Remote

Employment Type: W-2, Full-Time, Hourly

Compensation: $30–$35 per hour, depending on experience

Schedule: Primarily Monday–Friday, with rotating weekend responsibilities approximately two weekends per month. Hours may vary based on operational needs. Candidates must maintain daytime availability for meetings and provider coordination and be able to accommodate meetings and operational needs across all U.S. time zones as necessary. Weekend responsibilities include assigning providers to their designated facility shifts in Dialpad to help ensure consistent telemedicine coverage.

Telos Health Systems is seeking a highly organized, detail-oriented, and proactive Telemedicine Coordinator to support our growing clinical operations and telemedicine programs. This remote position plays an important role in coordinating provider scheduling, facility coverage, provider onboarding, education, communication systems, and daily operational workflows. The ideal candidate is technologically savvy, adaptable, and comfortable managing multiple priorities in a fast-paced healthcare environment.

The successful candidate will work closely with clinical leadership, providers, onboarding staff, and other departments to promote efficient operations, accurate scheduling, and reliable telemedicine coverage across our clinical programs.

• Develop proficiency in Dialpad, our centralized communication and call-routing platform.
• Manage provider assignments within Dialpad, ensuring providers are assigned to their designated facility shifts.
• Serve as a primary backup for Dialpad management, including provider routing, coverage transitions, and troubleshooting.
• Support facility launches, provider assignments, and ongoing telemedicine workflows.
• Identify and help resolve communication, scheduling, and provider coverage issues.
• Maintain accurate provider assignments and support continuity of telemedicine operations, including during assigned weekend rotations.

• Maintain provider schedules, coverage calendars, staffing records, and operational trackers.
• Coordinate schedule changes, paid time off (PTO), call-outs, and replacement coverage.
• Proactively identify scheduling gaps and communicate updates to providers and clinical leadership.
• Support scheduling for Telemedicine, Telepsychiatry, and other clinical programs.
• Ensure provider schedules, facility-shift assignments, and coverage information remain accurate and up to date.
• Provide weekend scheduling and Dialpad assignment support approximately two weekends per month on a rotating basis.
• Coordinate meetings and operational activities across U.S. time zones as needed to support providers and clinical programs.

• Collaborate with onboarding staff and clinical leadership to support new provider orientation and readiness.
• Track onboarding requirements, system access, training completion, and outstanding items.
• Maintain and update learning management system (LMS) materials, assignments, and completion records.
• Assist with coordinating provider education, training sessions, and competency assessments.
• Help ensure providers have the information, resources, and system access needed to perform their responsibilities effectively.

• Assist with developing continuing medical education (CME) presentations, PowerPoint presentations, training guides, and educational resources.
• Create and maintain Word documents, Excel spreadsheets, schedules, reports, and operational trackers.
• Coordinate meetings, calendars, communications, project timelines, and follow-up tasks.
• Support new facility launches,…