Administration Assistant; Remote

The Role
Environ Property Services Ltd, based in London UK, is seeking a highly organised, proactive and tech-savvy Administration Assistant to work remotely from SA to support the IT Manager with the day-to-day administration, maintenance and coordination of the company's digital systems, staff training, onboarding processes and general office operations.
The successful candidate will play an important role in ensuring that employees across all departments are properly trained, supported and confident in using the company's systems, applications, digital forms and reporting procedures.

The role involves working closely with the IT Manager to ensure the smooth implementation of digital processes, accurate record-keeping and effective communication across the business.
Our operational departments include:
Drainage, Pest Control and Maintenance:
Roofing, Damp & Restoration.
We are looking for someone who enjoys working with technology, has excellent attention to detail, communicates confidently with colleagues and takes ownership of assigned responsibilities.
The ideal candidate will be willing to learn new systems, assist with training employees at all levels and contribute to improving the efficiency and organisation of the business.

About Us:
Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, London, UK and we have a reputation of providing exceptional services to our customers.

Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.

Key Responsibilities:

• Create, update and organise company documents using Google Docs and Microsoft Word.
• Maintain Google Sheets and Microsoft Excel spreadsheets, keeping information accurate and up to date.
• Update sales-related spreadsheets and data, including sales trackers, customer information and reports, supporting the sales team’s daily administration.
• Learn our company form-building system and create, edit and test digital forms, surveys and report templates.
• Update forms based on feedback from office and field teams.
• Train new starters on company applications, digital forms and relevant office processes.
• Maintain and update new starter training modules, induction documents and user guides.
• Help new starters access and understand the systems they need for their role.
• Manage records of company phones, tablets and laptops, keeping an accurate log of who each device is assigned to.
• Help coordinate device setup, handovers, returns and replacements under the IT Manager’s guidance.
• Assist colleagues with basic technology queries and refer more complex issues to the IT Manager.
• Support general office duties, including data entry, filing, preparing documents and maintaining records.
• Handle company information carefully and confidentially.
• Maintain strict confidentiality when handling employee, customer and company information.

Staff Systems Training & Development

• Assist the IT Manager with coordinating and delivering digital systems training to employees across all company departments.
• Provide initial systems training to new starters and refresher training to existing employees when required.
• Train employees on the applications, digital forms, reporting systems and administrative processes relevant to their specific roles and departments.
• Support office-based employees with training on CRM systems, scheduling applications, spreadsheets, document management and other relevant platforms.
• Arrange individual or group training sessions remotely via Zoom.
• Identify recurring training issues and report these to…