Recruitment & Credentialing Support Assistant

Location: Remote position based in Arizona

Employment Type: PRN Employee

Anticipated

Hours:

Approximately 10-15 hours per week initially

Compensation: US $20-$25 per hour

Home Care Nurses America is an Arizona-based healthcare services organisation supported by the experience and systems of Home Care Nurses Australia, an established home care and healthcare staffing provider operating since 2014.

Our Australian business has extensive experience recruiting, credentialing and managing healthcare work forces across metropolitan, regional and difficult-to-service communities. We are now building a local workforce to support HCNA's home care and healthcare staffing operations throughout Arizona.

We are seeking an organised and responsive Recruitment & Credentialing Support Assistant to support recruitment, document collection and onboarding for HCNA's Arizona workforce. You will help keep candidates informed, coordinate interviews, follow up outstanding documents and maintain accurate records for Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants and caregivers.

This is an administrative support role. You will organise evidence and flag missing, inconsistent or potentially concerning information for review. An authorised manager reviews discrepancies, assesses credentialing evidence and makes all final credentialing and clearance decisions. You will not independently approve candidates for work.

• Coordinate interviews and candidate communications with the recruitment team.
• Send approved document requests and follow up missing or incomplete information promptly.
• Collect, organise and securely maintain candidate and onboarding documents using HCNA's approved systems.
• Maintain accurate Job Adder notes, documents, candidate stages and follow-up records.
• Support evidence collection for licence, registry, qualification, reference and other required checks under HCNA procedures and manager direction.
• Record source details and dates accurately, and flag discrepancies or adverse findings for human review.
• Track completion of onboarding forms, orientation, training and required acknowledgements.
• Record credential expiration dates and prepare complete files for review and handover.
• Keep candidates informed about outstanding requirements and confirm their availability, preferred territories and shift preferences.
• Escalate delays, unanswered requests and unresolved concerns promptly.
• Refer candidates for assignment coordination only after an authorised manager has confirmed clearance.
• Prepare handovers to the relevant recruitment, service delivery and administration teams, and correct administrative errors identified during review.

You should be comfortable using AI tools or willing to learn how to use them as part of the role. Use company-approved tools to assist with administrative tasks, check outputs against source documents and follow HCNA's privacy and information-security procedures. AI output does not replace primary-source evidence, human review or final credentialing decisions.

• Strong organisation, attention to detail and reliable follow-up.
• Clear written and verbal communication and a professional, candidate-focused approach.
• Confidence coordinating interviews, managing document requests and keeping accurate records.
• Ability to follow documented procedures, recognise discrepancies and ask for guidance when needed.
• Comfort using digital systems and AI tools, or willingness to learn.
• Ability to manage competing priorities and confidential personal information responsibly.
• Ability to work independently in a remote environment.

Experience in recruitment administration, healthcare…