Automotive Assistant Manager

Position Overview

Accelerate Your Career with AAA Club Alliance. Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an Automotive Repair Assistant Manager. In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence.

2506 West Moreland Road, Willow Grove, PA 19090

• Competitive Pay: $53,848 – $75,593/year, adjusted based on experience, geographic location, and other job‑related factors as permitted by law.
• Eligible to earn monthly incentive pay based on store sales and overall performance.
• Full‑time, 5 days/week – Sundays off each week plus one other day off based on business needs.

• Supervise and mentor Repair Technicians, ensuring appropriate work assignments based on skill levels.
• Assist in hiring, evaluation, training, and development of Repair Technicians and Service Advisors.
• Provide leadership through firm, fair, and consistent management of all associates.
• Verify that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer and industry practices, re‑test repaired systems, and road‑test vehicles as needed.
• Manage communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.
• Assist Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.
• Organize work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
• Assume store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.
• Open and close the Car Care store, ensuring proper scheduling and management.
• Ensure continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.
• Oversee a clean, well‑organized work area and ensure proper maintenance of tools and equipment.
• Accurately complete paperwork including repair information on work orders and state/emission inspection details.
• Review repair orders with Service Advisors and customers to ensure all requested repairs are completed.
• Monitor workflow and communicate with Service Advisors and Sales Associates regarding wait times and productivity.
• Maintain specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.
• Attend automotive meetings and seminars as recommended by management.

• High school degree or equivalent required; a combination of education and experience may be considered in lieu of a degree.
• Minimum of 4 years of experience in the automotive repair industry required.
• Automotive Service Excellence (ASE) certification preferred.
• Must possess and maintain a valid operator’s license.
• Satisfactory pre‑ and post‑employment screening results.

• Effective organizational and analytical skills.
• Effective written and oral communication skills.
• Ability to interact effectively with others.
• Advanced knowledge of PC‑based automotive computer equipment and software applications.
• Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other retail products.
• Ability to adjust work schedule and priorities to meet business needs.

While performing the duties of this job, the associate is exposed to an automotive shop environment. The noise level may be loud  job requires working with automotive tools and equipment, exposure to changes in temperature, dust or fumes. The physical requirements include lifting equipment up to 50 pounds and standing for prolonged periods of time. Requires complete dexterity and fine and gross motor skills.

• Medical, Dental, and Vision plan options.
• Up to 2 weeks paid parental leave.
• 401(k) plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company‑provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Work from home or remote positions: primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. Hiring decisions are based upon ACA’s operating needs and applicant qualifications.

For inquiries, contact