Car Care Assistant Manager

Job Description

Accelerate your career with AAA Club Alliance! We’re looking for a natural leader who excels at maximizing performance and delivering results. As an Automotive Repair Assistant Manager you will play a key role in daily shop operations—leading service department activities, developing high-performing teams, and ensuring every customer receives exceptional service.

5977 Harrison Avenue, Cincinnati, OH 45248

Base salary: $51,287 – $71,993 per year (actual pay based on experience, location, and performance). Eligible for monthly incentive pay tied to store sales and overall performance.

Full‑time, 5 days per week. Saturdays are part of the regular schedule. Each week includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.

This role oversees all Service Department functions, ensuring the store operates efficiently and aligns with AAA Car Care standards. You will be responsible for sales of automotive parts and services, managing production, quality, and professional development of Service Advisors and sales associates, and driving customer satisfaction and profitability.

• Supervise and mentor Repair Technicians and Service Advisors; assist with hiring, evaluation, training, and development.
• Verify all repairs and maintenance are completed accurately and professionally, re‑test systems and road‑test vehicles as needed.
• Communicate with customers, ensuring timely updates and accurate repair permissions and agreements; help explain repair recommendations.
• Organize workflow to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
• Act as store manager in the Manager’s absence: create estimates, work orders, and assist at the sales counter.
• Open and close the store, ensuring proper scheduling and operations.
• Ensure continuous implementation of Car Care policies, OSHA, M.A.P., State, and Hazmat regulations; maintain a clean, safe work area.
• Complete paperwork accurately, including repair information on work orders and state/emission inspection details.
• Monitor workflow and communicate wait times and productivity to Service Advisors and Sales Associates.
• Keep up to date with automotive products, attend meetings and seminars as recommended, and enhance customer experiences.

• High school diploma or equivalent (equivalent education and experience may be considered).
• Minimum 4 years of experience in the automotive repair industry.
• Valid operator’s license.
• Preferred:
  Automotive Service Excellence (ASE) certification.
• Positive pre‑ and post‑employment screening results.

• Strong organizational and analytical skills.
• Effective written and oral communication.
• Ability to interact effectively with peers and customers.
• Advanced knowledge of PC‑based automotive diagnostic software.
• Customer‑service orientation; ability to refer customers to associate services such as Car Care, Travel, Insurance, Membership, Discounts, and Financial Services.
• Flexibility to adjust work schedule and priorities to meet business needs.

The role requires working in an automotive shop environment. Noise levels may be loud; exposure to dust, fumes, temperature changes, and automotive tools is expected. Physical requirements include lifting up to 50 pounds and standing for prolonged periods. Dexterity and fine and gross motor skills are required.

• Medical, Dental, and Vision plans
• Up to 2 weeks paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks PTO in first year
• Paid company holidays
• Volunteer opportunities (1 day per year)
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Car Care – remote work possible within the AAA Club Alliance footprint (Washington DC and 13 states).

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment laws. We are committed to cultivating a welcoming and inclusive workplace for all team members.

Work from home or remote positions are possible; primary residence must be within the footprint that AAA Club Alliance Inc. operates.