National Account Manager - Remote

Chicago (Remote) | IL Chicago, IL 60602, USA

• May supervise Regional Account Managers including: determining workload, delegating assignments, training, monitoring, evaluating performance, and initiating corrective or disciplinary action
• Takes ownership to ensure annual sales growth with the account
• Initiates, expands and maintains customer relationships at all levels of the customer’s organization
• Establishes and manages strategies, account plans and new product selection
• Oversees the product selection as well as program performance of each category
• Manages all product introductions and changes with the customer to include all customer and company requirements
• Meets regularly with account Merchants to plan and understand account direction
• Takes the lead in developing business plans and presentations relating to annual line reviews
• Works closely with each Merchant to develop program planograms to establish the most complete and effective product mix for each area of the country
• Attends all customer sponsored meetings and trainings
• Travels with the customer’s assigned Merchant when required to give direction, input and feedback
• Travels, as needed, to visit stores and obtain field information to give feedback and direction to the customer
• Ensures that all customer service levels are met
• Understands and interacts with all of the customer’s supplier portals
• Develops and approves all annual forecasts
• Works closely with each customer's forecasting team, and company’s forecasting team to ensure accuracy of forecasts
• Reconciles all programs annually and establishes plans to ensure excess and discontinued items are dealt with in an appropriate manner and are kept at acceptable levels
• Provides leadership and direction to the Internal Account Management team member assigned to the account
• Works closely with all support areas of the company (Internal Account Managment, Marketing, Purchasing, Planning, Logistics) to ensure the customer’s expectations and needs are met
• Submits all requested reports and analysis to the Divisional Sales Director
• Conducts sufficient market and product research to stay abreast of where the market/product trends are headed
• Operates within the assigned annual budget

• Ability to work well with limited supervision and in a team showing sensitivity, tact, and professionalism
• Ability to interact with upper management to relay customer needs and requirements
• Ability to find, gather, and collect information or data, evaluate information against a set of standards
• Understanding of principles, theories, and practices of sales and marketing
• Observes, measures, and evaluates outcomes against goals and objectives
• Ability to communicate and understand information and ideas clearly and concisely both verbally and in writing
• Ability to read, interpret, and apply laws, rules, regulations, policies, and procedures
• Ability to facilitate or lead meetings, presentations, trainings, teams, or work groups to encourage participation, build mutual trust, respect and cooperation among participants using acceptable methods and techniques
• Proficient in Microsoft Office Suite

• Bachelor’s degree in a related field from an accredited university
• Generally, 5+ years of sales and management experience or an equivalent combination of education and experience
• Must possess a valid driver license

• Sedentary:
  Typically, the associate may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.
• Everyday Risks:
  Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Please note this job description is not designed to cover or…