Customer Operations Executive

Customer Operations Executive (1-2 years exp)

Based:
Chicago (Flexible working)

Salary: $60,000 + Benefits

After becoming one of the fastest growing VC‑backed startups in Europe, Opply has expanded to the U.S. We’re offering huge opportunities for progression in both the UK and the U.S. as we continue to grow. We are building a one‑platform system for SMB consumer goods brands, automating ingredient ordering with AI‑powered matching, forecasting, on‑time delivery, and credit solutions.

As a Customer Operations Executive, you’ll drive success for our customers, helping them to meet business objectives and get the most out of our products and services.

• Manage all supply‑chain administration associated with delivering our services – confirm purchase order details with buyers, raise POs with suppliers, monitor and report platform automation performance, reconcile invoices, and chase payments.
• Act as the first point of contact for customers, handling inbound queries related to orders, deliveries, and payments.
• Resolve supply‑chain issues promptly and drive strong OTIF (On‑Time, In‑Full) performance.
• Ensure customer satisfaction by deeply understanding client needs, providing regular updates, and proactively addressing feedback.
• Maintain accurate and complete records in our platform, CRM and other software to keep information centralized and accessible.
• Own the end‑to‑end supplier onboarding process – collect key documents, validate information, and ensure timely setup in systems.
• Advocate for customers internally, ensuring their issues are resolved quickly and their feedback informs our product roadmap and operational improvements.
• Monitor and report on key operational metrics including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle time.
• Collaborate closely with sourcing, operations, technical, and sales teams to deliver a seamless experience and drive innovation.
• Identify and implement process improvements to enhance the customer experience, order accuracy, and operational efficiency.
• Ensure compliance with internal and external policies on supplier and customer data – secure handling of tax IDs, bank details, and legal forms.

• 1–2 years experience in Customer Success, Customer Service, Operations, Account Management, Supply‑Chain administration or similar roles in a fast‑paced B2B or supply‑chain environment.
• Demonstrated ability to manage operational processes across multiple stakeholders with precision and accountability.
• Track record of resolving complex issues and building strong, trust‑based relationships with customers and internal teams.
• Experience working across multiple software systems simultaneously, ideally across the purchase‑to‑pay processes.
• Exposure to food, consumer goods, or supply‑chain/logistics industries is a strong plus, but not required.

• You are obsessed with detail and spot errors before anyone else.
• You own problems and drive them to resolution without being asked.
• You’re laser‑focused on delivering excellent customer experiences and believe every interaction is a chance to build trust.
• You juggle multiple work streams without dropping the ball.
• You are solutions‑driven and always find a way to make things work.
• You thrive in dynamic, ambiguous environments and bring structure where others see chaos.
• You communicate clearly and respectfully, whether updating suppliers or aligning with engineering.
• You’re a team player who lifts others up and collaborates across departments, especially in fast‑paced, high‑growth businesses.

• Competitive salary
• 33 days holiday a year (including public holidays)
• Regular global retreats to meet the whole team
• Flexible working hours & hybrid/remote working
• Office hubs in UK and US
• Benefits allowance for gyms, health care, and wellness
• Regular team socials

Entry level

Full‑time

Business Development and Sales

Software Development