Deposit Operations Generalist; Hybrid, Chicago, IL

Overview

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This range is provided by Byline Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$52,000.00/yr - $64,000.00/yr

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:

BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024.

Byline Bank is a member of FDIC and an Equal Housing Lender.

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

The Deposit Operations Generalist plays a key role in ensuring the effective implementation of bank policies and procedures across all deposit-related functions while supporting different operational areas and providing coverage as needed. This position works closely with supervisors and managers from Deposit Services, Wire Operations, Exception Processing, and Card Services to support daily operations and maintain compliance. The role requires strong customer service skills, attention to detail, and the ability to work collaboratively in a dynamic environment.

• Perform and monitor customer and account maintenance tasks, including updating dormancy status, processing stop payments, applying posting restrictions, and other related activities.
• Conduct second-day reviews of newly opened consumer and business accounts.
• Monitor and process death notices and Reclamations.
• Process non-post items, stop payment suspects, and exception items such as large checks, duplicates, ACH returns, and chargebacks.
• Handle claims for forged checks and check adjustments.
• Monitor and resolve outstanding general ledger entries across multiple accounts.
• Process ATM, ACH, and debit card disputes in accordance with Regulation E, Mastercard Zero Liability, and NACHA rules.
• Monitor first-line defense activities and report potential loss or compliance concerns to management.
• Ensure all department activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process incoming and outgoing domestic and international wire transfers.
• Manage safe deposit box payment processing and reconciliation.
• Assist with the Annual Unclaimed Property Project.
• Monitor and process requests from work queues and department emails.
• Support incoming calls to department hotlines.
• Collaborate with department leaders to ensure consistent operational standards.
• Maintain progress toward individual and department goals.
• Provide flexible support and problem-solving assistance to team members across Deposit Operations, including coverage for absences, peak periods, and workload balancing.
• Continuously evaluate processes and recommend improvements to enhance efficiency.
• Adhere to department scheduling and Paid Time Off policies; flexibility is essential.
• All other duties as assigned.

• High school graduate or equivalent education required.
• 5+ years previous banking experience.
• Proficiency in MS Office Suite.
• Must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment.
• Possess strong communication skills both verbally and in writing.
• Ability to work collaboratively with a variety of stakeholders at all levels.
• Be self-motivated with a strong attention to detail.
• Demonstrated strength in change management, organizational planning, and strategic coordination.
• Must have a dedicated workspace and a fast, reliable internet connection to support uninterrupted remote work. Office space is available if preferred.

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Byline Bank supports a hybrid work environment for this position. This role allows a combination of remote and in-office…