Client Partner

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because people matter  1984 we started out as a team of three engineers based in Ottawa, Canada.

Today we have grown to become a global organization with over 2,000 employees around the world, supporting 40,000+ users in over 100 countries. As a global leader in end‑to‑end supply chain management, we enable supply chain excellence for all industries.

We are expanding our U.S. team and have a new office in Irving’s Las Colinas development, serving as a centralized hub where employees and customers from across the U.S. can join to solve the biggest challenges facing supply chains.

This is a remote position. You can work from home and be located anywhere in the U.S.

Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Maestro (formerly Rapid Response) and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate) within North America. Leveraging your knowledge of Maestro and commercial acumen in the supply chain management space, you will act as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan.

You will communicate and work with all levels of internal and external stakeholders ranging from C‑level executives, sales partners to key operational personnel.

• Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.
• Present deployment methodology and make recommendations on phased approaches to deployments.
• Develop strategic account plans to meet assigned revenue target.
• Partner with the internal Sales team to identify and close new business opportunities.
• Develop comprehensive SOWs, including communicating cost, time and resource requirements to deploy an implementation to client specifications.
• Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction.
• Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams.
• Help establish referenceable clients for Kinaxis.
• Build and maintain effective relationships with partner organizations engaged in sales or deployment of Kinaxis’ solutions.
• Serve as the deployment trusted advisor for customers and partners.

• Bachelor’s degree in computer science, process engineering, business, supply chain management or a related field.
• Minimum 7 years industry experience in large‑scale and complex implementations in software consulting services, including hands‑on experience developing SOWs to deploy client projects, ideally in the supply chain management space.
• Minimum of 5 years’ experience in professional services sales with new customers.
• Background in consulting.
• Excellent communicator able to gain trust quickly with all levels of customers up to C‑suite.
• Proven negotiator with a track record of consistently meeting or exceeding revenue targets.
• Dynamic and critical thinker who can understand the intricacies of a deployment and the solution, while maintaining a strategic view of the project and customer needs.
• Ability to travel 30‑60% domestically and occasional international travel.
• Kinaxis Maestro/Rapid Response certification in the role of Contributor, Author, or Admin is considered an asset.

• Flexible vacation and Kinaxis Days (company‑wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well‑being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

People matter  you want…