Sales Operations Manager

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Regular Full-Time Ottawa, Ottawa, ON, CA

3 days ago Requisition

At ORBCOMM, we are seeking a dynamic Sales Operations Manager to support our global sales organization by aligning sales processes, technology, and strategy with our revenue and growth goals. This hands‑on role is ideal for a detail‑oriented professional who thrives at the intersection of data, operations, and business impact.

As a Sales Operations Manager, you’ll play a key role in optimizing sales processes, strengthening CRM adoption, improving data quality, and providing actionable insights to accelerate commercial performance. Here, your ideas will directly impact on the effectiveness of our sales organization, and your career will grow alongside a team of talented professionals driving business success.

With a flexible hybrid work schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Ottawa, Ontario office, while also benefiting from the autonomy and comfort of remote work.

• Maintain reports and dashboards that track sales performance, pipeline activity, and key metrics.
• Conduct data analysis to surface trends, variances, and actionable insights for the sales team.
• Support sales leadership by preparing regular performance summaries and presentations.

• Assist with the sales forecasting process by gathering data, validating inputs, and updating forecast models.
• Support sales leaders with territory updates, quota tracking, and planning activities.
• Monitor forecast changes and flag data inconsistencies or potential risks.

• Maintain CRM data accuracy and completeness through routine audits and clean‑ups.
• Implement data governance standards and assist in training users on CRM best practices.
• Collaborate with Rev Ops, Finance, Marketing, and IT teams to support system updates, workflow fixes, and automation needs.

• Document existing sales processes and identify areas for improvement based on data and feedback.
• Standardize workflows, policies, and procedures to drive operational excellence.
• Support rollout and testing of new tools, processes, and sales enablement resources.
• Provide operational support to sales leadership through reporting, follow‑up, and data requests.
• Collaborate with Marketing, Finance, Product, and Customer Success by sharing insights and maintaining alignment on shared data.
• Participate in cross‑functional initiatives such as territory adjustments or sales program updates.

• Assist with onboarding and training for CRM usage, reporting tools, and basic sales processes.
• Ensure sales teams have up‑to‑date resources, documentation, and reporting access.

You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have:

• 4–6 years of experience in Sales Operations, Sales Analytics, Revenue Operations, or another data‑focused business role.
• Strong working knowledge of CRM platforms (e.g., Salesforce) and the ability to quickly learn new systems.
• Strong Excel/Google Sheets skills, including formulas, pivot tables, and data analysis.
• Ability to interpret data, identify trends, and clearly communicate insights.
• Strong organizational skills with attention to detail and data accuracy.
• Ability to work cross‑functionally, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strategic and analytical mindset with a focus on data‑driven decisions.
• Innovative, adaptable, and able to thrive in a fast‑paced, dynamic environment.

• Experience with BI or reporting tools (e.g., Tableau, Looker, Power BI).
• Familiarity with sales processes, pipeline management, or forecasting fundamentals.
• Experience in technology, SaaS, or high‑growth environment.
• Experience with process documentation or workflow mapping.
• Leverage AI‑enabled tools and automation to…