Customer Success Manager; Remote

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work in a supportive and collaborative environment focused on improving educational outcomes
• Engage with a diverse community of colleagues dedicated to making a difference in education
• Chance to build long-lasting relationships with clients and contribute to customer success
• Participate in innovative projects that promote integrity and fairness in education

• Manage relationships for a portfolio of accounts, ensuring customer success and satisfaction
• Collaborate with customers to understand their needs and effectively communicate the value of the employer's products
• Execute strategic plans to expand the customer base and achieve renewal and growth targets
• Own the customer renewal process, discussing contract terms and tracking timelines
• Analyze customer data to identify growth opportunities and prepare actionable plans

• 1 to 2 years of related work experience as a Customer Success Manager, Account Manager, or in sales
• Strong interpersonal, communication, and negotiating skills
• Demonstrated sales and objection handling abilities
• Excellent written communication skills
• Strong phone presence

• Experience in SaaS or EdTech environments
• Results-driven self-starter attitude
• Proven ability to build and maintain strong customer relationships
• Experience generating referral leads through customer networks

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."