Manager, Business

IN SHORT

Join us as Experience Manager (80100%) in Lausanne and shape the very first chapter of our clients journey. From sales handover to onboarding and launch you’ll create smooth memorable experiences that inspire confidence and turn first steps into long‑term partnerships.

• Support clients directly from the point of sales handover through to conversion.
• Serve as the primary contact during the trial period providing guidance, structure and clarity.
• Strengthen and nurture client relationships early to lay the foundation for long‑term success.

• Organize and manage key events such as launch days and events.
• Coordinate with SH and B2B as needed to ensure smooth implementation and a memorable client experience.
• Act as the go‑to person for any trial‑phase events or processes.

• Ensure a high‑quality experience during the onboarding and trial phase.
• Analyze engagement & purchase data and identify actions to be taken to improve those.
• Work with your team lead to define initiatives that can be tested to drive up purchases.
• Gather client feedback and ensure accurate documentation with a special focus on B2B needs.
• Proactively resolve early‑stage issues to support seamless conversion.

• Liaise closely with back‑office sales operations and other internal teams to align efforts and ensure consistency.
• Share insights from trial clients to improve onboarding, launch processes and overall service quality.

• 1‑2 years of experience in client success, project coordination, onboarding or similar roles.
• Strong organizational and communication skills.
• A proactive mindset and ability to juggle multiple projects and clients.
• Experience with client‑facing events and cross‑functional coordination is a plus.
• Detail‑orientated and structured way of working, even with administrative tasks.
• Strong verbal and written communication in English & French;
  German is a plus.
• A valid driving licence is required.
• Non‑smoker – we don’t want you to smell like cigarettes either at work or at customer meetings; after all, FELFEL is about good food.
• Valid work permit or Swiss passport.

• Conversion rate.
• Event execution quality.
• Early client satisfaction (CSAT).

• Lots of delicious food just a few steps away from your desk – we make your gastronomic dreams come true.
• Best barista coffee and tea for the whole team thanks to our innovative Gavetti coffee machine.
• Five weeks holiday per year as well as two full weeks of work from anywhere per year to bring more variety to your work day.
• We encourage our employees to use public transport by covering your half‑fare travel card.
• New parents get 16 or 3 weeks respectively of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• Great team events such as our well‑known FELFEL Summer Outing.

Ready to apply? If this sounds like the perfect role for you, please submit (English or French):

• Your CV & complete documents (references, diplomas).
• A short video introducing yourself and telling us why you are our next Experience Manager (max. 1 minute).

We look forward to hearing from you!

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.

With our smart fridge FELFEL and delicious barista coffee Gavetti we enable companies to provide their employees with first‑class ultra‑fresh food and drinks throughout the day. Whether hearty, traditional, modern, vegan or high in protein – our weekly changing menu ensures that all employees always have something to be excited about ;).

FELFEL is a family business that was founded in 2013. Today we take care of around 1,000 locations in Switzerland and have 150 employees across our offices in Lausanne, Zurich and New York.