Collections Analyst

Location: Schaumburg, IL (currently hybrid with up to 50% remote)

Your mission in the finance team:

At Touch Tunes, your work matters!

We’re looking for a customer focused and detailed Collections Analyst to join our Accounts Receivable team.
In this fast-paced and collaborative environment, you will use your sharp analytical skills to solve problems and build strong, trusted relationships with our customers. If you enjoy a role where your attention to detail and customer service skills can truly shine, this is the opportunity for you!

Your day-to-day:

• Manage designated customer accounts based off of territories and resolve any discrepancies
• Communicate with customers by phone and/ or e-mail regarding amounts due or past due and notate results.
• Research and handle any billing discrepancies and disputes
• Process aging report and analyze assigned customer portfolio
• Perform account/payment reconciliation
• Resolve collection issues through payment agreement with customers
• Establish strong customer relationships both internal and external
• Prepare credit memos as needed
• Apply or refund weekly or monthly credits to customers’/operators’ accounts
• Update credit card spreadsheet for AR to process
• Prepare weekly debits to operators accounts
• Additional duties as assigned

Your profile:

• High School diploma required
• 2+ years of related business experience
• Prior experience using report functions of company-wide ERP
• Proficient with Microsoft Suite, including MS Excel
• Strong written and verbal communication skills
• Lead by example and exemplifies the company’s core valves and behaviors
• Problem solving skills
• Ability to work independently and in a team
• Customer service oriented
• Ability to quickly transition from one task to another

What’s in it for you:

At Touch Tunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

Work Requirements:

• Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension — the ability to read and understand information and ideas presented in writing.
• Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
• Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
• Must be authorized to work in the United States.

Our Perks and Benefits:

Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.

Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.

Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.

Professional Development: Continuous hands‑on learning with access to e‑learning platform, tuition reimbursement, and peer mentorship.

Accessibility: An inclusive workplace designed to accommodate people with disabilities.

At Touch Tunes, the world’s largest in‑venue interactive music and entertainment platform, we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do – our platform plays millions of songs daily – but we’re also so much more! We just bought the largest soft‑tipped darts business in the United States, we’re reinventing our mobile app for launch later this year, and we’re operating nearly 100,000 connected devices across…