Account Manager

Account Manager Reports To Senior Client Success Manager Location Chicago IL Environment Hybrid Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As an Account Manager working within Redwood Supply Chain Solutions one of our entities you will be responsible for managing a group of customers How You Make a Difference Everyday Client Portfolio Management Own and manage a diverse client portfolio focusing on customer retention and health

Maintain proactive communication cadences and lead strategic business reviews with clients virtually or in person

Establish and maintain operating rhythms with customers to support planning alignment and timely execution of strategic initiatives

Operational Excellence & Escalation Management Resolve internal external escalations using continuous improvement frameworks

Ensure SLA adherence and cross functional collaboration across operations finance and implementation teams

Performance & Reporting Drive performance through KPI monitoring account reviews and Tableau enhanced dashboards

Oversee customer health metrics and contribute to margin optimization and financial stability

Insights & Data Stewardship Manage all client documentation via platforms like Confluence and Salesforce Produce static and dynamic TMS reporting facilitate training and collaborate with Engineering on advanced analytics

Customer Satisfaction & Implementation Execute customer surveys and lead action plans based on feedback

Guide client implementations for seamless transitions establishing clear communication and expectations Youve Got This Bachelors degree required; willing to travel up to 30 for customer meetings and training

Strong grasp of transportation modes small parcel LTL TL partial flatbed intermodal; experience with Mercury Gate Oracle TM or similar TMS platforms

Skilled in data analysis and storytelling through metrics; intermediate reporting proficiency using Microsoft Office; comfortable with remote work tools and virtual collaboration

Proven success in building customerinternal relationships delivering top tier service and responding to customer needs in high pressure environments

Adept at multitasking prioritizing and leading by example; calm under pressure detail oriented and solutions focused communicator

What We Offer Access to experts and resources for your Learning & Development journey

Opportunity for internal mobility

Employee referral bonus program

Employee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communities

Paid time off floating holidays time off to volunteer and rollover

Paid parental leave

Medical dental vision and 401k plans with match

Flexible spending account mass transit and dependent care plans available

Health savings account with a annual company contribution for plan participants

Short term and long term disability; life insurance policies subsidized by company Work Schedule This position is full time and hybrid Monday through Friday from 800 AM to 500 PM with an hour break but flexibility is available based on coverage Compensation Range  This position is eligible to earn annual incentives based on individual and company performance The estimated pay range reflects an anticipated range for this position The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the geographical location in which the applicant lives andor which they will be performing the job Additional benefits including pet insurance accident care access to legal advice and more Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit…