Account Services Representative

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RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher-performing solutions for our clients. Brands and retailers require more strategic thinking on the shopper experience, higher levels of innovation, a more effective process for managing customer-specific requirements, access to a broader array of manufactured solutions, and the capability to orchestrate a broader and more complex supply chain.

RTC has the integrated capabilities and product development experience to solve these needs and provide you with solutions that help grow your business in retail. Learn more at

Information about RTC and our benefits are listed below and details about the job opening are included here.

• 401(k) Plan with company match (we also offer a Roth option)!
• Hybrid work-from-home program offered
• Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
• Dental Insurance with two plan options (both PPO Plans)
• Flexible Spending for Health and/or Dependent Care
• Critical illness benefit
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
• 2 weeks of paid Parental Leave
• 16 PTO Days (full year)
• 9 Paid Holidays
• Tuition Assistance
• Fun Friday Hours - get a head start on your weekend by leaving at 2:30 every Friday (year-round!)
• PTO is encouraged not only for vacations but mental health breaks.
• Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.
• Discounts to eligible fitness centers for associates enrolled with Blue Cross.
• Preventative Care is covered at 100% (annual check-ups and screenings).
• Lactation rooms are available for new mothers at both Rolling Meadows & all 3 plant locations.
• Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered by insurance if the associate elects to go elsewhere.

The base salary range for this position is budgeted for $41,444–60,504, with eligibility for overtime after 40 hours worked and an annual bonus. The actual base salary depends on various factors and could be above or below the range depending on the applicant's qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. Bonuses are paid based on RTC’s financial results.

Any payouts awarded in the first year of employment are pro‑rated based on the start date. Program rules are subject to change at management’s discretion.

We encourage your professional growth and development. We offer mentors with deep industry experience, and management who will assist you in defining and realizing your short and long‑term career goals and a variety of opportunities for training and advancement.

We are looking for a dynamic Account Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect from RTC.

• Ability to manipulate and analyze client data.
• Coordinate all tasks necessary to support the client's demands.
• Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.
• Collaborate with internal teams to address complex customer issues and elevate when necessary.
• Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems.
• Maintain and update ERP system records, including customer information, inventory levels and financial data.
• Oversee daily…