Chief of Staff - Senior Manager

Role Overview

Chief of Staff – Senior Manager at Vialto Partners

Vialto Partners is a global mobility company that provides a unique platform for collaboration across immigration, tax, business travel, compensation, and remote work compliance. We help multinational organizations navigate U.S. immigration law with a strategic, holistic, and employee‑focused approach.

As a trusted strategic partner to Immigration Services executive leadership, you will amplify leadership effectiveness, enable disciplined execution of firm priorities, and bring clarity and alignment across complex, high‑volume immigration programs.

• Act as a thought partner to Immigration Services leadership on strategy, priorities, and service model evolution.
• Support executive readiness by preparing leaders for executive and partner meetings, cross‑functional planning sessions, and limited executive‑level client reviews.
• Serve as a strategic filter and triage point, helping leadership focus on the highest‑impact initiatives, risks, and decisions.
• Anticipate issues before escalation and enable timely, informed decision‑making.
• Own and drive the operating cadence for Immigration Services, including leadership meetings, quarterly business reviews, capacity and demand planning, and service health and performance reviews.
• Translate Immigration Services strategy into clear priorities, initiative roadmaps, and execution plans across regions and practice areas.
• Track and synthesize performance against key indicators such as case volumes and cycle times, SLA adherence and service quality trends, and risk, escalation, and compliance signals.
• Ensure leadership commitments and decisions are consistently executed across teams, without owning day‑to‑day delivery.
• Enable alignment across U.S. Immigration practice, regional delivery hubs, and high‑volume corporate immigration programs.
• Partner closely with Operations, Technology, Client Experience, Talent, and Tax teams to support scalable and sustainable delivery models.
• Synthesize operational and performance data into executive‑level insights, translate dashboards into clear narratives, and identify emerging risks and opportunities related to capacity, regulatory shifts, and client concentration.
• Elevate trends early and provide leadership with options and recommendations.
• Draft and refine executive‑level communications, leadership updates, and select client‑facing materials related to Immigration Services.
• Operate with discretion, sound judgment, and executive polish in all interactions.

• Senior‑level experience in immigration services, global mobility, legal services, consulting, or other highly regulated professional services environments.
• Demonstrated success partnering with senior leaders in a Chief of Staff, strategy, operations, or consulting‑style role.
• Strong understanding of high‑volume, deadline‑driven, compliance‑sensitive service models.
• Exceptional written and verbal communication skills with executive‑level polish.
• Strong judgment, discretion, and comfort influencing outcomes without relying on formal authority.
• Ability to navigate complexity, ambiguity, and competing priorities with confidence.

Salary Range: $150,000 – $190,000 (annual).

Compensation is determined based on role scope, level of experience, skills, and geographic location. Final compensation will be discussed during the interview process.

Vialto Partners is an equal opportunity employer and does not discriminate based on any legally protected status.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linked In and Instagram.

Note:

AI may be used as part of the application process.