Sr. Sales Strategy and Operations Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a highly technical and analytical Senior Analyst, Sales Strategy & Operations to drive data-driven decision-making and operational excellence across our Sales and Partner organizations, while supporting strategic alignment across the broader global Go-To-Market (GTM) ecosystem. In close partnership with Sales, Partner, and Revenue leaders, this role will own critical analyses, reporting infrastructure, and strategic insights that shape our GTM strategy and performance.

The ideal candidate brings deep knowledge of GTM motions and strong analytical, data modeling, and visualization capabilities. They are comfortable working with large and complex datasets to uncover trends, surface insights, and deliver clear, executive-ready recommendations. They are a self-starter who thrives in ambiguity, excels at solving problems with data, and proactively identifies opportunities to automate, streamline, and scale processes across the organization.

This position is an individual contributor role reporting to Vice President, Sales and Partnerships Strategy & Operations.

Responsibility

* Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify growth opportunities

* Translate data into compelling insights and clear executive-ready narratives that influence strategic decisions

* Partner with Sales, Partner, Marketing, CS, and Finance to align on business goals and KPIs

* Act as a trusted advisor to Sales and Partner leaders, providing data-driven insights that influence strategy, territory planning, and investment decisions

* Partner closely with Finance, Rev Ops and Data teams to align GTM analytics with broader business priorities, ensuring consistency in forecasting, goal-setting, and reporting

* Develop executive-ready presentations and dashboards that clearly communicate performance drivers and business impact

* Design, build, and enhance dashboards and reporting frameworks in Salesforce, Tableau, and Snowflake

* Develop scalable SQL data models and queries to support analysis and recurring insights

* Own data pipelines and quality checks to ensure accuracy and reliability of GTM reporting

* Identify gaps in sales processes and propose data-driven improvements

* Build automated workflows, reporting enhancements, and tools that improve team efficiency and data visibility

* Support annual and quarterly planning cycles including forecasting, GTM business reviews and capacity modeling

* Work with Sales & Partner leaders to interpret performance metrics and recommend actions

* Partner with Rev Ops and Finance to improve data definitions, governance, and system integrations

* Manage multiple projects and deliverables in a fast-paced environment

Job Designation

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

* 5+ years of related experience in Sales Operations, Business Analytics, Revenue Operations, or Strategy-ideally in a SaaS environment with a Bachelor's degree

* Experience with SQL (complex joins, CTEs, window functions)

* Experience with Snowflake or similar cloud warehouses

* Experience with Tableau (dashboard building, calculated fields, LOD expressions)

* Experience with Salesforce reporting and CRM analytics

* Proven experience working with large, complex datasets and transforming them into actionable insights

Preferred

* Ability to create clear, crisp executive-level presentations (PowerPoint, Google Slides).

* A proactive, curious mindset with a track record of driving automation, improving workflows, and building scalable solutions

* Excellent communication skills, with the ability to influence cross-functional stakeholders

* Strong attention to detail, ownership mentality, and comfort operating independently

Wage Transparency

Pay for this position is based on a number of factors including geographic location…