Senior Relationship Manager

About The Role

Zero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem‑solving, developing relationships, managing complex out‑of‑the‑box solutions and thinking critically about the relationships they manage.

This role requires strong cross‑functional collaboration and partnership to be successful. You will serve as a primary day‑to‑day point of contact and advocate for Zero Hash’s diverse B2B client base, which includes broker dealers, neo‑banks, merchant acquirers, on‑ramps and leading non‑financial brands. You will also serve as an escalation point for business and account‑related issues and be a creative, trusted advisor for both clients and internal partners.

This is a remote position for a candidate based on the East Coast, USA.

• Build and maintain strong relationships with Senior Management and C‑level executives of strategic accounts
• Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live
• Serve as first point of contact for billing, account receivable, third‑party audit requests, etc.
• Organize and lead monthly calls and quarterly business reviews with supported clients and contribute to monthly revenue tracking and reporting to leadership and clients
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure solutions meet market needs
• Quarterback additional service usage by identifying upsell and cross‑sell opportunities and adoption of new products
• Design and implement data‑driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Act as an internal buffer between client and leadership team

• Motivated by Zero Hash’s mission and creating a seamless, best‑in‑class experience for our highest value clients
• Bachelor’s degree or equivalent practical experience
• 5–7 years of experience in B2B Relationship Management
• Exceptional written and verbal communication
• The ability to work independently in a fast‑paced environment
• Receptive to feedback and implements changes immediately with a positive attitude
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• Experience working in a complex ecosystem of SaaS or payments products
• Ability to translate complex business concepts into concise, easy‑to‑understand conversations and put structure to nebulous, unstructured problems
• Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
• Experience with contract negotiation and dispute resolution
• Experience in fintech, brokerage, and/or the crypto industry

• Highly self‑motivated, with an entrepreneurial mindset
• Self‑confident, resilient and goal‑focused
• Motivated by a startup environment
• Experience working with product and engineering teams

• Chance to earn equity
• Maternity and Paternity Leave
• WeWork Membership
• WFH Yearly Stend
• L&D Yearly Stipend (after 6 months)

Zerohash’s full‑stack financial infrastructure seamlessly connects fiat, crypto and stable coins, enabling a better way to move and transfer money and value globally. It provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stable coins in one platform.

Start‑ups, enterprises and Fortune 500 companies—including Stripe, Interactive Brokers, Shift4, Franklin Templeton and Moon Pay—embed our infrastructure to power a diverse range of use cases: cross‑border payments, commerce, trading, remittance, payroll, tokenization, wallets and on‑and‑off‑ramps.

Backed by Interactive Brokers, Point
72 Ventures, NYCA, Bain Capital and tastytrade.

• Independence/Ownership – An ability to work autonomously. Join Zerohash, pitch ideas, and shape the work you do.
• Passion – We are innovating…