Senior Customer Success Manager | Benelux

Senior Customer Success Manager I Benelux

Apply for the Senior Customer Success Manager I Benelux role at Deel
.

Deel is an all‑in‑one payroll and HR platform that enables businesses to hire, pay, and manage global talent. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into a seamless experience powered by AI. With support in 150+ countries, Deel helps companies scale faster, smarter, and more compliantly.

• Manage a portfolio of high‑value strategic accounts focused on Payroll; develop and execute comprehensive account strategies for long‑term success.
• Proactively identify risks and lead internal stakeholders, including project management, to resolve customer issues promptly and improve sentiment.
• Build relationships with senior stakeholders; understand each customer’s business, hiring plans, and success outcomes; create success plans and host regular business reviews.
• Act as the voice of the customer by gathering product and operational feedback; prioritize requirements based on risk, urgency, and revenue impact, and coordinate delivery with internal teams.
• Deliver a high‑quality experience to customers on a daily basis and coordinate timely responses to their requests.
• Drive adoption of platform features to enhance customer experience and improve retention.

• Minimum 6+ years of client‑facing experience with a track record of achievement in fast‑growth startups, management consulting, investment banking, or private equity.
• Relationship builder who remains calm under pressure and celebrates partners’ successes.
• Data‑savvy and quantitatively inclined; able to analyze complex data sets and provide actionable insights without needing SQL expertise.
• Self‑starter with a growth mindset who thrives in fast‑paced environments and takes ownership of high‑responsibility roles.
• Strong analytical foundation and ability to manipulate and synthesize data.
• Curious by nature and committed to making an impact.
• Fluency in Dutch is a preference; global payroll experience is required.

We offer fair and competitive pay that meets employees where they are, with scalable benefits, rewards, and perks reflecting our commitment to inclusivity and access for all.

• Stock grant opportunities based on role, employment status, and location.
• Additional perks and benefits tailored to your employment status and country.
• Flexibility of remote work, including optional WeWork access.

Mid‑Senior level

Full‑time

Other

Human Resources Services

Deel is an equal‑opportunity employer that values diversity and encourages applications from eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or maternity. We provide accommodations on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodations, please contact our Talent Acquisition Team via the provided link or email

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