Digital Account Manager ; Remote​/Gestionnaire de comptes numériques ; à distance

Position: Digital Account Manager 2 (Remote) / Gestionnaire de comptes numériques 2 (à distance)
* Retain year-over-year revenue for assigned accounts
* Seek expansion opportunities and grow assigned accounts by identifying unmet needs and responding to strategic client issues
* Forecast and ensure maximum revenue recognition as measured by P&L, margins, targets, And other financial metrics
* Serve as main point-of-contact to Client teams and Agencies
* Build loyalty and cultivate relationships with Client teams and Agencies
* Demonstrate knowledge with DMD’s product and service offerings
* Utilize learning derived from results and offer expertise and strategy for campaigns to drive future strategy
* Drive/lead presentations for Client Team/Agencies and support Sales VP in senior level presentations
* Visit client sites if needed and designated by supervisor
* Tactical oversight and project management of all campaigns for which this Account Manager is lead
* Ensure projects are on budget, in scope, and on time
* Execute or coordinate tasks, including list pulls, reports, email testing/deployments, and Live (Deployment) file creation
* Collaborate with functional teams to ensure all projects are developed for the best end-user experience
* Assist Sales VP with contracting of new business
* Work with Sales VP or lead contracting for expansion and renewals in existing business
* Communicate client needs and expectations clearly across development teams
* Understand the needs of the client and translate those needs into a tactical plan of execution
* Collaborate with functional teams to ensure all projects are developed for the best end-user experience
* Analyze results data and communicate the findings in a meaningful way to clients
* High client-satisfaction skills with commitment to quality
* Ability to establish, manage, and maintain key relationships at Client team and Agency levels
* Ability to manage project execution for successful deliveries
* Ability to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teams
* Ability to identify opportunities for campaign expansion or extension
* Ability to support multiple teams/assignments
* Ability to grow business within established portfolio of accounts
* Proficiency in revenue recognition practices
* Willingness to travel for client and corporate meetings as needed
* Commitment to utilization of systems and tools
* You will be required to work directly with IQVIA departments, teams, support functions and stakeholders located across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.
* 15% travel is required (based on location)
* To be eligible for this position, you must reside in the same country where the job is located.
* Four-year bachelor’s degree
* Project Management experience
* 2+ years of account management experience
* Understanding of email marketing as a primary communication channel
* Knowledge of digital marketing within the pharmaceutical and/or healthcare industries is desirable
** Aperçu du poste
** Le ou la gestionnaire de comptes agit comme propriétaire global du compte, intermédiaire et concierge pour les clients des secteurs pharmaceutique et des soins de santé. Le rôle se concentre principalement sur la planification, l’exécution et la stratégie des campagnes numériques dans le canal courriel ainsi que sur d’autres technologies et produits novateurs.

Un(e) gestionnaire de comptes performant(e) démontrera des aptitudes dans la livraison et l’exécution des campagnes, des initiatives et des technologies connexes. Il ou elle contribue à maximiser la performance des programmes clients dans le respect du budget du projet et est responsable de la gestion et de l’exécution directe des projets clients, de leur lancement à leur achèvement, puis jusqu’au renouvellement.

Le ou la gestionnaire de comptes soutiendra son gestionnaire ainsi que le/la vice-président(e) des solutions numériques lors de l’offre de nouveaux services et sera responsable de développer les opportunités, principalement au sein des comptes existants.
** Fonctions essentielles
*** Maintenir les revenus d’une année à l’autre pour les comptes…