Ops Technician

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

UAA Center for Human Development/Alaska Training Cooperative promotes healthcare and behavioral health career development opportunities for direct support professionals, supervisors and professionals in the filed engaged with the Alaska Mental Health Trust Authority beneficiaries by ensuring that training technical assistance and training is accessible and coordinated.

The IS Ops Technician will provide the project management and in‑house support for the Learning Management System (LMS) and other technical skills needed to maintain the AKTC's workforce training mission.

A successful candidate will possess solid interpersonal, customer‑service and communication skills in different environments such as in‑person training sessions and conferences, using phone, email and Zoom formats; the ability to adapt and adopt new technologies/software as needed to support the training program; and an ability to work well in teams and track multiple projects.

Associates degree in a relevant field (i.e. information technology or other related field) and 3 years experience, or an equivalent combination of training and experience.

• Experience with mid‑level Microsoft SQL server.
• Experience with tracking and workflow with registration systems and/or learning management systems.
• Experience with project management.
• Experience providing support/customer service for people of varying levels of abilities and experience (i.e. non‑traditional learners & learners with disabilities).

This position is located on the University of Alaska campus in Anchorage, and flexible on‑site/hybrid work arrangements may be considered in accordance with UA regulations. This is a full‑time, term‑funded, non‑exempt staff position complete with a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

The University of Alaska reserves the right to require employees to work on‑site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.

To view the full list of job responsibilities, please refer to the official posting.

Contact: Lisa Cauble, Training Director, llcauble.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.