Director, Practice Success

Join to apply for the Director, Practice Success role at MDVIP
.

This is a remote position based in our Florida territory.

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

• Drive regional results by aligning strategies with MDVIP leadership priorities, analyzing performance, and holding direct reports accountable for consultative engagement and measurable outcomes. Key performance metrics include:
  Net Member Adds, Retention, AWP Compliance, and Member Satisfaction Surveys.
• Recruit, onboard, train, and develop Success Managers to ensure effective territory management and achievement of growth goals.
• Oversee onboarding and continuous training programs for affiliates and staff, ensuring adherence to best practices and operational excellence.
• Utilize Salesforce and Power BI to analyze data, identify opportunities, mitigate risks, and prioritize actions to drive market growth within budget.
• Collaborate cross‑functionally and with other Practice Success Directors to optimize resources, solve problems, and improve outcomes across regions.
• Coach and observe direct reports, conduct readiness and success workshops, and develop strong physician advocates to support new affiliate success.
• Ensure the team’s success by building a high‑performing group, hiring and developing top talent, and implementing improvement plans that leverage strengths and best practices.
• Persistently pursue personal success by adopting VP‑recommended management best practices, benchmarking performance against peers, and actively engaging in MDVIP leadership training.
• Synthesize complex information and apply data‑driven insights with sound judgment.
• Build collaborative, inclusive relationships and values diverse perspectives.
• Communicate effectively—listen actively, write clearly, and speak persuasively.
• Demonstrate initiative by identifying solutions, seeking growth opportunities, and embracing increased responsibility.
• Inspire and influence others with confidence, integrity, and strategic leadership.
• Develop and empower staff through involvement in planning, training, and consistent feedback.

• Bachelor’s Degree (or equivalent).
• Ten (10) years of leadership experience in business development, practice management, or healthcare operations.
• Three (3) years of experience driving revenue growth, adoption, and retention within an existing customer portfolio, plus new business sales.
• Proficiency in Microsoft Office Suite, Salesforce CRM, and analytics tools (Power BI).
• Ability to travel up to 60%.
• MBA (preferred).
• Experience working with physicians (ideally in an outpatient setting).
• Awareness of industry trends in wellness and prevention.

• Be part of a mission‑driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast‑paced environment.
• Competitive compensation and performance‑based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development access to ongoing training and leadership development programs.
• Positive work environment recognized as a Great Place to Work®.

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors, including but not limited to market location and job‑related knowledge, skills, education, and experience. Hired applicants are offered an annual incentive compensation program, subject to applicable eligibility requirements. Payments under this program are not guaranteed and depend on individual performance, business unit performance, and/or company performance.

The company offers benefits including medical, prescription drug, dental, vision, flexible spending account, health savings account, dependent care…