Senior Account Manager; Remote – Social Impact Agency

Company:Madeo
Location:Remote (EST Hours) | Full-Time
Salary:$80,000 – $120,000 Base + 5-20% Additional Compensation
Also See: Account Executive

Are you a strategic account leader passionate about driving social impact through digital innovation? Madeo, an award-winning brand and web development agency, is seeking a
Senior Account Manager to nurture and grow our partnerships with leading foundations, nonprofits, and cultural institutions like the Innocence Project, Robin Hood Foundation, and the Equal Justice Initiative.

This is a senior, remote role for a client partnership expert with 7+ years of experience at the intersection of account management, digital project leadership, and new business development. If you thrive on building lasting client relationships and expanding mission-driven work within a collaborative, distributed team, this is your opportunity to shape the future of a purpose-driven agency.

We are a diverse, inclusive team of designers, strategists, and developers dedicated to creating meaningful digital experiences for organizations tackling society’s most pressing challenges. Our culture is built on empathy, analytical thinking, and deep collaboration, both with our clients and within our fully remote team.

You will serve as a trusted advisor to our nonprofit and foundation clients, ensuring the success and expansion of their digital partnerships. You will also play a key role in new business development, helping to shape proposals and build relationships with potential mission-aligned partners.

• Act as the primary strategic lead for a portfolio of key accounts, fostering long-term relationships, identifying growth opportunities, and ensuring client success on projects and retainers.
• Lead and contribute to new business efforts, including proposal development, client pitches, and relationship cultivation with prospective nonprofit and foundation clients.
• Collaborate closely with project managers, providing essential account-level context and support for medium-to-large website and digital creative projects
  .
• Serve as a strategic thought partner to clients, leveraging a background in digital strategy to guide their long-term vision and success (with support from dedicated strategists).
• Help shape and improve the agency’s account management standards, processes, and best practices.

• 7+ years of relevant experience in account management, client services, and digital project management within an agency or similar setting.
• A proven track record of growing and nurturing client relationships and contributing to new business growth
  .
• Strong background in managing website and digital creative projects for complex organizations.
• Direct experience working with nonprofits, foundations, or cultural institutions
  ; a genuine passion for social impact is essential.
• A strategic thinker with excellent communication skills, comfortable working remotely with core hours of 10 AM – 6 PM EST
  .
• Location in NY/Brooklyn is a bonus, but not a requirement.

• A strong base salary ($80k – $120k) plus additional compensation through a 401(k) match (up to 5%), discretionary profit sharing, and year-end bonuses (10-15% tentative).
• Generous health, dental, and vision insurance.
• Employer-matched donations to causes you care about.
• Flexible PTO, federal holidays, team-wide days off, and a supportive remote-first culture with occasional in-person gatherings.
• Significant investment in onboarding, training, and a clear path for advancement to Associate Director and Director-level roles.

If you are an experienced account leader who wants to apply your skills to work that matters, we encourage you to explore our case studies and apply.

👉Apply for the Senior Account Manager Position

Madeo is an equal opportunity employer committed to building a diverse and inclusive team. We strongly encourage applications from all qualified individuals.