Manager, San Francisco - Velocity Black; Remote

Position: City Experience Manager, San Francisco - Velocity Black (Remote)
## City Experience Manager, San Francisco - Velocity Black (Remote)
* You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'.
* Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community.
* Growing the community of high performance, HNW members in San Francisco
* Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.
* Owning the Content & Engagement strategy for your city’s member cohort.
* Overseeing the conceiving of and execution of regular member events at inspired locations in your city.
* You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
* You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.
* Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.
* You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.
* High School Diploma, GED, or Equivalent Certification
* At least 5 years experience in the hospitality industry in San Francisco, CA
* Strong relationship building skills, customer focus and ability to collaborate
* Strong interest and knowledge of the hospitality market and industry
* Ability to work quickly and efficiently under pressure

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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