Client Success Manager

Overview

Employer Industry: Education Technology

Why consider this job opportunity:

• Salary up to $78,647
• Opportunity for career advancement and growth within the organization
• Flexible remote work options for a better work/life balance
• Comprehensive health benefits starting on day one of employment
• Generous Paid Time Off, including holidays, personal days, and volunteer opportunities
• Access to tuition assistance and substantial discounts for employees and their families through the Gift of Knowledge Program

• Implement processes to facilitate effective relationship management with partners within the portfolio of mid-revenue generating supplemental accounts
• Act as the primary point of contact for stakeholders, ensuring seamless communication and collaboration
• Develop tailored engagement plans focused on retention, revenue growth, and maximizing cross-sell and upsell potential
• Manage the renewal cycle of assigned accounts through consistent communication and outreach
• Conduct regular reviews of accounts to identify risks and opportunities, providing actionable feedback to the sales team

• Bachelor 0s Degree in Business or related field, or Associate 0 9s Degree with four years of experience
• 4+ years of experience in customer experience, account management, or program management with a large portfolio of accounts
• Strong attention to detail and process management skills
• Proficiency in customer relationship management and strategic analysis
• Excellent presentation and cross-functional collaboration skills

• Master 0s Degree or MBA

#Education Technology #Customer Success #Remote Work #Career Growth #Diversity And Inclusion

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