Trading Partner Operations Manager; Remote

Position: Trading Partner Operations Manager (Remote)
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The
** Trading Partner Operations Manager
** will act as a key member of the Trading Partner account team. This role involves tracking and reporting on key account metrics, addressing client inquiries, analyzing data and trends, and acting as the main point of contact for various client needs. The ideal candidate will possess strong communication, analytical, and problem-solving skills, and will work collaboratively with internal teams to ensure optimal client satisfaction and solution delivery.
** To be qualified for the role you have:
*** Bachelor’s degree in Business Administration, Management, or a related field or;
* 3+ years of experience in a client-facing role, preferably in a client solutions or account management capacity
* Experience with EDI systems and client enrollment processes is a plus
* Familiarity with data analytics, ticketing systems, and project management tools
* Strong analytical skills with the ability to track, monitor, and report on key metrics and trends
* Excellent communication skills, with the ability to effectively liaise between clients, internal teams, and stakeholders
* Knowledge of EDI systems, enrollment processes, and payer-related operations
* Problem-solving skills with the ability to prioritize and resolve client issues efficiently
* Ability to train clients on new solutions, products, and processes
* Experience in project management, particularly in relation to client onboarding and solution implementations
* Proficiency in using CRM software, ticketing systems, and data analysis tools
* Attention to detail and a commitment to delivering high-quality service
* Ability to work collaboratively with cross-functional teams, including EDI enrollment, Business Operations, and Launch Readiness teams
* Experience with client communications and creating informative content
** What you'll do:
**** Key Metric Tracking and Reporting:
*** Track and report on key account metrics, including transaction volumes, rate limiting, product usage, and other performance indicators.
* Drive improvements in client solutions and provide data-driven recommendations
* Monitor and analyze data and trends to identify potential issues and opportunities for improvement
* Track client support tickets, escalating as needed, and providing trending details to internal teams
* Work with the data team to build out custom reports as needed
** Internal Operational Liaison:
*** Conduct partner gap analysis to identify new business opportunities and provide insights to sales and SAS
* Act as a liaison between clients and internal teams ensure smooth communication and effective resolution of issues
* Participate in Launch Readiness projects, assisting in the preparation and execution of new products or service rollouts
* Create an operational success plan as appropriate
* Serve as the internal point of contact for trading partner related issues and…