Hybrid Operations Specialist - Remote Division

Overview

Job Title: Hybrid Operations Specialists

Location: Remote
Employment Type: Full-Time

Schedule: Monday through Friday – 9:00 AM to 6:00 PM, Overtime at Times

Pay Range: $20 to $22 per hour to start

About the Role:

• Delta is looking to fill a full-time Hybrid Operations Specialist position within our Remote Surveillance Division. Our Operations team consists of high-performing professionals who specialize in handling investigative cases from cradle to grave for our clients. They have an abundant amount of knowledge and experience in case handling along with strong internal and external communication skills.

• Standard hours for a Hybrid Operations Specialist may fluctuate based on volume, workflow, and individual case circumstances. Flexibility in scheduling and workdays exceeding 8 hours are to be expected, especially during our peak season and should be planned for accordingly.

Key Responsibilities:

• Perform due diligence reviews and verify information to ensure compliance with policy.
• Verify case details, audit reports/videos, and ensure billing accuracy
• Own case tasks end-to-end: review, assign, chase progress, and close with flawless execution
• Deliver pro-level client & investigator communication via email and phone
• Master our case management system—notes, deadlines, data, everything in one place
• Jump on quality control, daily dashboards, and urgent follow-ups
• Support teammates, provide input, and help shape better processes
• Thrive in a fluid workflow where new clients and priorities keep things fresh
• Assist with special projects identified by the Director

Required Qualifications:

• Crush it in fast-paced, multi-tasking environments
• Communicate clearly, professionally, and quickly
• Stay organized, detail-obsessed, and adaptable
• Handle confidential info like a pro
• Enjoy variety: admin + strategy + detective work
• Comfortable with technology and learning new concepts
• Must be 18 years of age – unless otherwise stated by State Licensure Laws
• Must pass background check
• Must pass a clean driving record
• Must be willing and eligible to obtain investigator licensing within your home state

Preferred Qualifications:

• Insurance or investigations experience

Skills and

Competencies:

• Proficient with Microsoft 365 products

Benefits and Perks:

• Medical, dental and vision insurance
• Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
• 401K eligible after 90 days!

Work Environment/

Physical Requirements:

• Ability to sit for extended periods
• Work environment is in your home office
• Minimal to No Travel required

Company Overview:

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

Equal Employment Opportunity Statement:

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.