Customer Success Specialist

Overview

We are seeking a dedicated Specialist, Customer Success Manager to support an assigned customer or group of customers. This role focuses on driving customer satisfaction, retention, and renewal by fostering strong relationships, executing key deliverables, and collaborating cross-functionally with internal teams. The ideal candidate is customer-focused, highly organized, data-driven, and thrives in a collaborative environment. As a critical link between the customer and our internal teams, you will be responsible for implementing Customer Success strategies, identifying risk, and ensuring our customers realize the full value of our solutions.

This is a fully remote position.

• Proactively manage customer relationships to drive satisfaction, retention, and renewals.
• Identify and mitigate risk throughout the customer lifecycle to prevent dissatisfaction or churn.
• Develop and maintain strong relationships with key customer stakeholders and champions.
• Ensure customers are effectively utilizing our services and deriving measurable value.
• Act as a subject matter expert to guide customers through challenges and optimize service utilization.
• Resolve customer issues and critical situations with a sense of urgency and professionalism.
• Collaborate with Sales and Account Management teams to share insights and support upsell and cross-sell opportunities.
• Provide customer feedback to internal teams, including Product Management, Marketing, and Sales, to enhance the overall customer experience.
• Maintain accurate and up-to-date records in the company’s CRM platform and adhere to performance metrics.

• Bachelor’s Degree preferred.
• Prior experience in Business Security, Managed Network Services, or Business Voice Solutions is a plus.
• Proven success in engaging with C-Level executives, Sales leaders, Operations managers, and IT departments.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office tools, especially Excel and Smartsheet.
• Detail-oriented with excellent problem-solving and organizational skills.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following:
Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at  Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.