Franchise Business Consultant

Reports to: Director, Franchise Operations

FLSA Status: Full-time

Location: Remote (Home-based with 80% travel)

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

Financial and Operational Oversight

• Achieves financial and operational results through effective oversight of operations programs and initiatives
• Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO's and supports the development of action plans for improvement
• Formulates action plans and sets deadlines for completion/compliance where needed
• Completes targeted number of restaurant/Franchise Owner's (FO's) visits and provides exemplary business consulting services to Franchisees to drive their success
• Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
• Works through FO's to resolve critical issues immediately
• Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO

Cross-Functional Collaboration & Program Management

• Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO's participate in all initiatives
• Launches new operational programs, food products/other promotional items associated with the annual marketing calendar
• Executes brand marketing plan

Leadership Development & Standards Compliance

• Builds leaders; provides continuous leadership to his/her FO's related to leadership and successful operations management
• Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation)
• Focuses on Operation evaluations and follow-up procedures

Customer Experience

• Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators

You'll be successful in this role if you are:

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents
• Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects
• Possesses a high degree of drive with a proven track record of achieving results
• Excellent communication (written and oral), organization and problem-solving skills

Required

• Undergraduate and/or graduate degree or equivalent experience and 5 - 7 years of restaurant/franchise operations experience
• Quick service, multi-unit franchise operations, and/or hospitality industry experience
• Ability to travel 80% of time
• Ability to work weekends and evenings if needed
• Ability to lift 40 lbs
• Strong financial acumen, analysis/problem solving, negotiating and influencing skills
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Teams

• Paid time off
• Health insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs