Account Manager, US Markets, Cyber Insurance Incident Response

Trans Union's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What We'll Bring:

At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

• 3+ years of experience in account management or inside sales communicating with all levels of the buying organization
• Success in completing and winning RFPs requiring turnaround times < 24 hours
• Expertise in managing large volumes of small revenue deals within a short sales cycle from start to delivery
• Familiarity with contracting with external legal firms or procurement within large organizations
• Retention of partnerships through strategic client engagement and account management
• Support Business development teams with efforts to grow client partnerships including new partner and market research
• Proficiency in Salesforce and Microsoft suite
• Some travel required up to 15%
• Past experience working directly with law firms or government a plus

Impact You'll Make:

• The Account Manager I, Incident Response is responsible for facilitating internal and external efforts to ensure our partners and their customers receive the highest level of experience throughout their interaction with Trans Union's Incident Response team.
• Focus should be directed towards rapidly and accurately responding to client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners.
• This role requires an individual who excels in a fast paced and complex environment to deliver a large number of small deals monthly with flawless execution.
• This position will also have responsibility for tracking and reporting government sales activity as well as responding to requests for proposals from existing and new government enterprises.
• The ideal candidate will have industry knowledge around insurance, cyber security, identity protection and/or government contract experience and have experience of managing complex processes to fulfillment.
• Manage entire sales process and oversee delivery
• Ensure client satisfaction, engagement, and success to support retention
• Act as subject matter expert to partners in times of crisis and deliver solutions within an expedited timeframe
• Work alongside the Business Development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews
• Document clear records of all client activity and regularly review them to ensure they are as efficient and effective as possible.
• Regularly communicate with operations team to ensure client requirements are adhered to
• Utilize key systems to accurately report insights and analyze operational and market trends in support of Business Development team.

Trans Union complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits:

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time…