Trading Partner Operations Manager; Remote

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Competitive salary and bonus structure
• Unlimited PTO for salaried associates plus 9 paid holidays
• Generous HSA company contribution, healthcare, vision, and dental benefits
• Opportunities for career advancement and continuous learning
• Engaging work culture with various team and community activities
• Paid Parental Leave for both birth and adoptive parents

• Track and report on key account metrics, including transaction volumes and performance indicators
• Act as the primary operational contact for clients, managing issues for timely resolution
• Conduct partner gap analysis to identify new business opportunities
• Monitor and analyze data and trends to identify potential issues and opportunities for improvement
• Liaise between clients and internal teams to ensure effective resolution of issues

• Bachelor’s degree in Business Administration, Management, or a related field
• 3+ years of experience in a client-facing role, preferably in client solutions or account management
• Strong analytical skills with the ability to track and report on key metrics
• Excellent communication skills to effectively liaise between clients and internal teams
• Experience with EDI systems and client enrollment processes is a plus

• Familiarity with data analytics, ticketing systems, and project management tools
• Problem-solving skills with the ability to prioritize and resolve client issues efficiently
• Experience in project management, particularly in relation to client onboarding and solution implementations
• Proficiency in using CRM software and data analysis tools
• Experience with client communications and creating informative content

#Healthcare Technology #Client Engagement #Career Growth #Great Place To Work  #Remote Work

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