Technical Services Coordinator

Overview

At Safety National, we don’t just offer jobs – we build careers with purpose. Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us?

Apply today!

This opportunity is in the Account Services department

As a Technical Services Coordinator, you will be the vital connection between business users and the Information Technology department, helping to ensure that key systems and applications perform effectively. You’ll provide hands-on technical assistance and support for various departments, including Account Services, Corporate Compliance, Claims, and Insurance Underwriting. Your responsibilities will include participating in user acceptance testing, documenting user processes, logging and tracking system issues, and maintaining uniform documentation standards.

This is a great opportunity for a detail-oriented and tech-savvy professional with a passion for helping teams succeed through technology. You’ll thrive in this role if you’re organized, proactive, and capable of managing multiple projects with shifting priorities—all while maintaining strong communication and customer service skills.

Non-exempt: Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Education

College education preferred.

Required Qualifications

• Strong written and oral communication skills with a professional attitude
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.

Preferred Qualifications

• Customer service experience is strongly preferred
• Experience with development and execution of test cases based on system specifications and documentation
• Proficiency in Microsoft Office Suite at an intermediate skill level

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution.

We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition…