Supervisor, Trade Accounts

Company Lumicera About Us Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions
- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. Pay Range USD $65,687.00 - USD $79,140.00 /Yr. STAR Bonus % (At Risk Maximum) 7.50 - Pharm, Supvr, AsMgr, SrCSEII, Prg Mgr, Sr Prg Mgr , Sr Prod Mgr  Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8 am to 5 pm CT Remote Work Notification ATTENTION:
Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Overview

Lumicera Health Services is seeking a Client Accounts Supervisor (Supervisor, Trade Accounts) to join our team!

The Supervisor, Trade Accounts provides supports and/or leads the client acquisition and/or industry partnership opportunities and retention efforts for assigned business units. This includes the management of strategic industry relationships, implementation of service, and other sales-related initiatives for a variety of client and/or industry partner audiences—current, prospective, and consultant.

Successfully satisfies the needs of our industry partners through necessary account management and implementation support that results in significant market share and profitability and conveys a powerful corporate image to the marketplace. Ensures on-time and quality completion of projects, through a collaborative effort with the Patient Services, Clinical Services, Enhanced Services, and Trade teams and cross-functionally with internal and external customers.

This position contributes to the department goal of improved efficiency and capture of strategic client or partner opportunities, through process improvement and competitive positioning. The Supervisor, Trade Accounts may contribute to the achievement of departmental employee recruiting, development, and retention objectives by supporting training, coaching and departmental succession planning.

Is this you? Find out more below!

How do I make an impact on my team?

• Serve as a leader by setting clear team goals/monitoring goal progress and training/mentoring team members. Lead a team of 3 or more Trade Client Services Coordinators.
• Ensure daily work output/targets are met in an accurate and timely manner, escalating urgent or time‑sensitive matters appropriately using professional judgment and based on business need.
• Establish a credible image through business knowledge in presenting, selling, and implementing appropriate program‑specific business solutions for customers.
• Develop materials for and lead quarterly business reviews (QBRs) for strategic partner accounts. Receive customer’s feedback and provide answers/solutions and any follow‑up data or metrics as a result of Q  discussions.
• Identify and successfully support business needs of prospective customers during the implementation phase as well as provide on‑going support.
• Provide program‑specific solutions (products and services) that will result in the customer’s business improvement.
• Cross sell bundled solutions by merging customer strategic objectives with those of Navitus Health Solutions.
• Support the management of relationships with Hub Vendors to ensure target goals of programs (i.e. KPIs) are met as defined.
• Effectively network and leverage relationships with pharmacy partners in the territory to drive results.
• Act as a liaison for customer by recognizing and defining problems; analyze relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Support the proposal analysts by developing proposal content and repository based on organizational and client based strategic initiatives.
• Daily oversight of the Trade Client Services Coordinator team to ensure appropriate and…