Sr. Manager, Services Partners

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s rapid growth and success in the enterprise segment has created a need for more services partners to assist customers with large complex deployments. As the Sr. Manager of Services Partners, you will be responsible for recruiting, enabling, and overseeing the business relationship with hardware installation, implementation, and integration partners across all product categories.

You and your team will evolve our partner capabilities by implementing strategic initiatives and improving operational efficiency across the function. You will own the program strategy, P&L, and executive partner management, serving as the primary architect for how we recruit, enable, and oversee services partners. You will lead a team of Services Partner Managers and Installation Specialists, ensuring we have the right capacity and quality to scale our services partner network globally.

You will work closely with our Services and Sales teams on setting the strategy for our services partners, and ensuring the right partners are being introduced and recommended to end customers, splitting your time between strategic analysis to identify core opportunities for investment, policy and process development, and project management to drive key programs to fruition.

This is a dynamic, entrepreneurial role that requires working cross-functionally to build programs and processes from scratch. Travel up to 25% may be required.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last s Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Define the strategic vision for the entire Services Partner Program, including the…