Administrative Assistant

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!

The Hospitality Administrative Assistant supports all functions of the US Open Hospitality sales, service, and operations team to ensure sales process efficiency and effectiveness and to deliver a world-class client experience at the US Open. This includes support of US Open Hospitality premium ticket and suite packages and related operations and services for various client products. In addition, this role manages the US Open Hospitality office and its operations throughout the US Open period.

• Provide support to the hospitality team in client relations, renewal, and retention
• Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization
• Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports
• Assist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations processes within the US Open CRM (Salesforce) ecosystem
• Manage the contracting, purchasing, payment, and invoicing of Hospitality vendors via Conga, Concur, and Purchasing
• Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO
• Oversee ticket fulfillment and assistance for all clients
• Respond and/or delegate inbound client requests and issues; assist the hospitality team with the fulfillment of special client requests
• Support the merchandise operation and fulfillment of suite and club clients
• During the US Open period, manage the hospitality office
• Oversee the aggregation, shipping, tracking, and delivery of all US Open Premier parking assets
• Develop and maintain positive hospitality client and vendor relationships
• Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third‑party service providers operating within the space
• Other projects and duties as assigned by the Managing Director, Hospitality Consultant, and Hospitality Team

• Bachelor’s degree from an accredited college or university
• Experience in operating at sports team(s) or other live events required
• Customer‑facing experience preferred
• Familiarity with CRM systems preferred (e.g., Salesforce)
• Familiarity with Ticketing systems preferred (e.g., Archtics)
• Proficiency with Google Suite, Excel, Powerpoint, and Adobe Suite preferred
• Individual must possess a strong work ethic, a positive attitude, and a professional client‑facing demeanor
• Excellent organizational and time‑management skills
• Exceptional written and verbal communication skills
• Must have capability to remain calm and focused in a high‑pressure, fast‑paced environment (US Open)
• Demonstrated ability to be a self‑starter who can problem‑solve and handle sensitive client matters with discretion
• This position is designated as "hybrid/flex" and may allow for both remote and on‑site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

• Flexibility:
  Our Hybrid with Flexibility approach combines a balance of remote working with in‑office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs:
  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize:
  Generous paid time off policy - including vacation,…