Personal Lines Client Service Manager

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Future opportunity for fully remote Personal Lines Account Managers. While these roles are not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

This is a remote opportunity and the typical working hours are Monday through Friday from 8:00 am to 5 pm.

• Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc.
• Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution.
• Discuss different types of policies including auto, homeowners, and umbrella policies.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology such as Applied Epic to improve productivity and quality.
• Effectively manage multiple competing priorities on a daily basis.

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

• 1+ years of prior experience providing client facing customer service.
• Currently licensed in P&C OR ability to obtain licensing within 90 days of hire
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

#LI-TW1

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And…