Absence Implementation Consultant – Remote

Symetra has an exciting opportunity to join our team as an Absence Implementation Consultant!

In this role, you will lead the implementation of customer absence and leave management solutions. You’ll guide clients through process and system changes, ensure compliance, and deliver user‑friendly, scalable solutions. This role combines subject‑matter expertise, project management, and strong partnership across client and internal teams.

• Implementation
  • Lead end‑to‑end implementations of absence management solutions from discovery through deployment.
  • Serve as the subject matter expert on state and federal leave regulations, system capabilities, and compliance requirements.
  • Partner with client leaders, HR teams, and technical partners to align absence solutions with business goals.
  • Oversee the transition, validation, and reconciliation of historical FMLA data from legacy systems into the claim platform.
  • Recommend scalable solutions for complex leave scenarios.
  • Deliver training, documentation, and guidance to clients throughout implementation.
• Operational Execution
  • Design and support configuration of absence plans, eligibility rules, and time‑off workflows.
  • Conduct risk assessments and propose mitigation strategies for compliance and operational challenges.
  • Lead or participate in stakeholder alignment sessions, client workshops, and executive briefings.
  • Contribute to internal knowledge sharing and best‑practice development.
  • Support post‑implementation activities, including issue resolution and optimization.
  • Participate in finalist meetings for smaller market opportunities, as needed.

Here’s what some of our employees have to say about why they work at Symetra:

"What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one‑on‑one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team."

- Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro‑employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career." - Alicia L., Claims Examiner

We don’t take a “one‑size‑fits‑all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full‑time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $72,700 - $121,000 plus eligibility for annual bonus program

• High school diploma required; bachelor’s degree preferred.
• 2+ years of relevant experience.
• Knowledge of Disability (STD/LTD), Absence Management, Paid State Plans, and statutory disability programs required.
• CLMS designation is a plus.
• Strong analytical, problem‑solving, communication, and project‑management skills.
• Works effectively in a cross‑functional, fast‑paced environment.
• Proficient in Microsoft Office Suite especially with Excel.
• Able to analyze and interpret data, draw conclusions, and make recommendations.
• Some minimal travel may be required.

As a remote‑first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:
  Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:
  Satelli…