Cons Prod Strat Analyst III

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The Scheduler supports Consumer businesses by delivering advanced scheduling, staffing analysis, and workforce optimization across multiple sites and skills. This role uses IEX and other WFM tools to create accurate schedules, manage staffing tables, and partner with operations to ensure consistent coverage and service performance. The Scheduler interprets call volume trends, staffing ratios, and KPIs to proactively recommend adjustments that improve efficiency and minimize service risk.

The Scheduler collaborates closely with business partners, Workforce Management teams, and vendors to align on staffing strategies, schedule changes, and operational impacts. The position also contributes to process improvements and automation efforts by enhancing scheduling tools, refining reporting, and identifying opportunities to streamline recurring routines. This role is essential in maintaining operational stability, improving associate experience, and supporting ongoing business growth through data‑driven workforce execution.

• Build and maintain schedules, staffing tables, and skilling structures in IEX and related systems
• Analyze call volume, trends, KPIs, and staffing needs to support forecasting and coverage planning
• Execute Schedule Selection Events, schedule bids, and new hire scheduling routines
• Support vendor alignment, skilling audits, schedule accuracy, and operational communication
• Enhance scheduling tools, tactical reporting, and templates; support automation initiatives
• Participate in cross‑functional routines and communicate staffing risks and opportunities

• 2+ years hands‑on IEX Workforce Management experience (scheduling, skilling, intraday)
• Strong analytical and Excel skills; ability to interpret operational data
• Experience managing multi‑site or multi‑skill staffing environments
• Strong and effective communication and problem‑solving skills
• Ability to manage multiple projects in a complex and rapidly‑changing environment
• Excellent time management skills

• Experience with Genesys, EEM, AWS, and Smart Sync
• Experience with automation tools (Alteryx, Robotics, Power BI)
• Knowledge of call routing, skills management, and hours‑of‑operation planning
• Experience with cross‑functional support across multiple LOBs

• Business Analytics
• Business Intelligence
• Data Quality Management
• Fraud Management
• Monitoring, Surveillance, and Testing
• Collaboration
• Data Visualization
• Oral Communications
• Problem Solving
• Written Communications
• Analytical Thinking
• Critical Thinking
• Data and Trend Analysis
• Innovative Thinking
• Research

1st shift (United States of America)

40

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032), US - NV - Las Vegas - 1351 N Town Center Dr (NV1507), US - NY - Utica - 5701 Horatio St - 5701 Horatio Arterial (NY7501) Pay and benefits information Pay range $82,100.00 - $ annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.