Sr. Surrogacy Case Manager

The Senior Surrogacy Case Manager manages surrogacy journeys from match through postpartum while also supporting consistency and collaboration across the case management team. This role carries a full caseload and serves as a resource to other case managers on protocols, case flow, and complex cases. This is a non-supervisory, senior-level role for someone who wants meaningful work, autonomy, and influence without people management.

• Manage surrogacy cases from match through postpartum
• Serve as the primary contact for intended parents, gestational surrogates, clinics, attorneys, and counselors
• Provide non-clinical emotional support, education, and proactive issue resolution
• Maintain accurate documentation and clear communication
• Support other case managers with guidance on protocols and best practices
• Assist with onboarding, quality checks, and occasional case coverage
• Collaborate with Operations on workflow and process improvements

• Hybrid work structure based on role needs
• Senior-level scope without direct supervisory responsibility
• Competitive salary based on experience
• Medical, dental, vision, life insurance, and 401(k)
• PTO plus unlimited sick time (within reason)
• Work that is meaningful, relationship-driven, and emotionally impactful
• A professional, collaborative team environment

• Active LMSW or LCSW required
• Required:
  
  3–5+ years of experience in surrogacy related family-building work as a case manager
• Strong judgment, organization, and communication skills
• Comfortable managing a full caseload while supporting team consistency
• Ability to occasionally support clients outside standard business hours

• Salary range:
  Based on experience.
• Full benefits: medical, dental, vision, life, 401(k) match, PTO.
• Unlimited sick time and flexible scheduling.
• Remote position (occasional travel may be required).
• Professional development opportunities in the reproductive health field.