Manager, Revenue Operations

Calgary, AB - The Manager, Revenue Operations is responsible for leading and scaling our full-cycle Revenue Operations function — spanning Sales, Marketing, Customer Success (CS), and Product. Key areas of focus include optimizing our sales, marketing and customer success motions, thoughtfully introducing the tools, data, and processes that will support product‑led growth (PLG) strategies throughout the company, integrating data‑driven insights into our growth strategies, partnering with senior leadership to define go‑to‑market (GTM) strategies including supporting the development of monetization and pricing strategies.

This role is hybrid - in-office with 20% flexibility to work from home.

• Lead and mentor the Revenue Operations team, fostering a culture of operational excellence, experimentation, and continuous improvement.
• Serve as a strategic business partner to Sales, Marketing, CS, and Product leaders.
• Drive alignment across GTM teams by ensuring shared definitions, consistent processes, and visibility into the full customer lifecycle.
• Collaborate with Product and Data teams to evaluate how product usage signals can improve lead scoring, qualification, and sales prioritization.

• Own and optimize our revenue tech stack (i.e., Salesforce, Hub Spot, Regie AI, etc.).
• Maintain and enhance CRM workflows, automation, and data structures to support sales productivity and funnel efficiency.
• Begin integrating product analytics and usage data into CRM systems.
• Evaluate tools that support hybrid motions, such as in‑product engagement or usage‑based alerts, and introduce them as the business evolves.

• Build and maintain dashboards that provide actionable insights across the revenue funnel.
• Support forecasting and performance analytics across all GTM functions.
• Conduct ad‑hoc analysis to help teams understand performance drivers and identify optimization opportunities.

• Improve lead flow, routing logic, qualification criteria, and handoffs across Marketing, Sales, and CS.
• Document and standardize sales‑led processes such as opportunity management, forecasting, and account management workflows.
• Identify bottlenecks in both existing sales‑led and emerging self‑serve/PLG funnels, and drive cross‑functional solutions.

• Train GTM teams on new processes, systems, and workflows to ensure alignment and adoption.
• Communicate upcoming system enhancements, workflow changes, and new insights in a clear, timely manner.
• Act as a champion for continuous improvement, helping teams adapt as we evolve toward a hybrid GTM model.

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• 5+ years of experience in Revenue Operations, GTM Operations, or Strategy, ideally within a SaaS or technology company.
• Proven experience leading end‑to‑end Revenue Operations across Sales, Marketing, Customer Success, and Product teams.
• Experience supporting or leading product‑led growth (PLG) initiatives and integrating product usage data into GTM systems.
• Strong analytical and strategic thinking skills; adept at building and interpreting dashboards, forecasts, and data models.
• Proficiency with modern GTM and analytics tools (e.g., Salesforce, Hub Spot, Zoom Info, Regie
  
  AI or similar).
• Exceptional cross‑functional collaboration and communication skills, with the ability to influence at all levels of the organization.

Lodge Link, a Black Diamond Group company headquartered in Calgary, Alberta, Canada, is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting.

At Lodge Link, we’re not just saving our customers time and money; we’re changing the future of workforce (crew)…