Operations Specialist CPG​/eCommerce: Tier 2

About Higher Ring:

Higher Ring is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. Higher Ring is a B Corp, climate‑neutral certified by The Change Climate Project, and a 1% for the Planet member.

The Tier 2 Operations Specialist is responsible for working with multiple clients CPG/eCommerce on a fractional basis (x-hours with one client, x-hours with another).

The Specialist ensures orders from all sales platforms flow seamlessly and tracks inventory while flagging discrepancies. They work directly with warehouses, carriers, copackers, and other third‑party operations partners in their client’s network.

They utilize their own experience, plus Higher Ring’s internal crowdsourced operations knowledge, to help their clients improve their supply chain processes & tools. The specialist will produce system reports to optimize sales and operations processes and identify issues and challenges.

Each client will have different needs; however, these are some potential tasks that may be asked of you.

• Work with customer support personnel in inquiring about, troubleshooting, maintaining, or stopping orders with warehouse personnel
• Input & allocate all new sale orders from various sales channels, including platforms like Faire and Mable, inside and outside sales personnel, distributors, and other channel partners into tools like Shopify, Woo Commerce, Net Suite, Cin7, etc.
• Work with key distributors (e.g., UNFI, KeHE) to ensure purchase order accuracy, compliance, and invoicing management
• Process and manage EDI transactions through SPS Commerce for major retail partners and distributors like UNFI and KeHE
• Troubleshoot and resolve order flow issues between order systems and warehouse systems. Familiarity with Ship Station is a plus.
• Track SLA adherence and shipping deadlines, and communicate daily with warehouse personnel
• Monitor inbound & outbound shipments - may perform some shipping logistics tasks like arranging for trailers and possibly working to arrange Amazon FBA shipments

• Track inventory levels and perform basic discrepancy investigations
• Request cycle counts from warehouse to update specific items
• Participate in yearly inventory
• Track out‑of‑stock items and work closely with procurement team to analyze sales trends to forecast demand, plan inventory replenishment, and purchasing
• Utilize ERP software (e.g., Net Suite, Cin7, etc.) to improve inventory tracking, demand planning, and purchasing processes

• Maintain sales channel and content on web portals like Faire, Mable, and Amazon Seller Central with updated and accurate operational info (suppliers, UPC codes, lot codes, images, descriptions, etc.)
• Use data to inform business partners, track & improve:
  • product quality
  • fulfillment performance
  • customer experience
  • return rates
  • ship methods and delivery success
• Create and maintain centralized resources of known issues and operational SOPs

• 2+ years working with an e‑commerce/CPG business – This is a MUST!
• Experience working with web portals like Faire, Mable, and Amazon Seller Central
• Proficient in creating and maintaining centralized resources of known issues and operational SOPs
• Familiarity with:
  • the lifecycle of an order from placement to fulfillment, to shipment, to delivery, and returns
  • troubleshooting order placement & order flow issues
  • troubleshooting shipping & delivery issues
• Exceptional multitasking and time‑management skills
• Excellent written & oral communication skills

You are impressively organized and are able to transition between working with one client and transitioning to the next client easily because you keep detailed notes and records.

You’re an excellent communicator and aren’t afraid to speak up when you’re…