COBRA Services Specialist

COBRA Employer Services Specialist page is loaded## COBRA Employer Services Specialist locations:
Fargo, ND:
US - Remote time type:
Full time posted on:
Posted Todayjob requisition :
R20868## About the Team/Role
* Client Relationship Management:
Proven ability to build and maintain strong, long-term professional relationships.
* COBRA and Regulatory Knowledge:
Strong foundational knowledge of COBRA regulations and a working understanding of HIPAA and HITECH, is highly desirable.
* Technical Proficiency:
Skilled in utilizing CRM tools (e.g., Salesforce), web-based applications, Google Suite and Microsoft 365.
* Problem Solving & Analysis:
Ability to quickly identify root causes, analyze complex client scenarios, and partner with internal teams for successful resolution.
* Conflict Resolution:
Demonstrated ability to de-escalate sensitive client issues professionally and effectively.
** How you'll make an impact
*** Oversees the day to day COBRA administration for employers and partners
* Utilize CRM tool to document and review all client activity
* Assist clients with billing questions, payments, and invoices
* Respond to phone and email inquiries within Service Level Agreements (SLA)
* Proactively identify potential issues by identifying the root cause issue resulting in a first contact resolution
* Engage high value employers and partners with escalations by partnering with internal teams to provide successful outcomes
* Provide necessary reporting for employer groups
* Assist clients in completing their annual renewals by reviewing open enrollment guides and verify plan coverage, rates and carrier updates or changes met compliance and COBRA regulations
* Act as liaison between client and IT technical and operational teams
* Communicate with internal teams about changes in employer group plans to  ensure group loyalty
* Maintain weekly/biweekly 1:1 meeting with leadership to review and discuss coaching opportunities and professional development
* Develop long term relationships with assigned clients to assist in increasing client   satisfaction and ultimately increase client retention
* Work with appropriate stakeholders on assigned clients to understand their business needs
* Familiarity with employer group’s plan designs
* Familiarity with employer groups file schedules
* Maintain weekly touch base meeting cadence and agendas
* Meets or exceeds all quality standards
* Work to meet partner SLA’s
* Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations
* Other duties as assigned
** Experience you'll bring
*** Must be willing to work the following hours to include possible holidays and occasional overtime  + Training hours - 8-4:30 CST  + Schedule after training - 10:30 AM-7:00 PM CST
* Experience with OnBase, COBRA Point and COBRA administration is a plus
* Excellent computer skills and prior experience using web-based applications and desktop platforms for case management or client relations required
* Ability to multi-task in fast pace environment
* Demonstrated excellent customer service skills, including ability to de-escalate
* Excellent verbal and written communication skills
* Positive, professional attitude and phone etiquette
* Attention to detail and ability to act as liaison between other teams in order to produce final resolution
* Excellent analytical and organizational skills

Pay Range: $17.00 - $22.50

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please .WEX is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our .This form is for accommodation requests only and cannot be used to inquire about the status of applications.
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