Process Innovation Director

Overview

We are seeking a dynamic, positive, results-driven Director to join our newly formed Process Innovation Team. This role is pivotal in re-shaping our business processes – aiming to optimize end-to-end processes, eliminate redundancies, and improve key metrics. This individual will partner with the business and our Process Manager on mapping out the current state process, identify pain points, and provide recommendations for future state process design.

We are looking for someone who loves to collaborate cross-functionally, can communicate effectively, and thinks strategically on how to improve processes. This is an individual contributor role with potential to evolve into a people leadership position.

• Lead the end-to-end business process analysis with the support from the Process Manager, working with stakeholders to map current workflows, identify inefficiencies, and uncover opportunities for optimization or automation.
• Facilitate discovery sessions to gather insights on pain points, performance gaps, and unmet needs within existing processes.
• Design future‑state process models aligned with business objectives, and operational goals.
• Develop and present actionable recommendations backed by data and best practices in process improvement.
• Communicate effectively what the business needs are and be able to work with the Technology teams to determine what capabilities are possible.
• Participate in solution design sessions to ensure proposed technologies or AI solutions meet operational needs and deliver measurable value.
• Help bridge communication between non-technical business users and technical teams to drive shared understanding and outcomes.
• Identify key success metrics on new process design, quantifying expected benefits.

• 7+ years of experience in process improvement, consulting, change management, or business transformation.
• Proven ability to lead cross‑functional initiatives and influence without direct authority.
• Proven ability to communicate concepts clearly.
• Strong communication and stakeholder engagement skills.

• Embraces new technologies and solutions.
• Proficiency with Microsoft products and Lucid.

• Bachelor’s degree in Business or related field (MBA preferred).
• Lean Six Sigma and ADKAR change management experience a plus.

The salary range for this position is $ to $ annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP). The pay range listed is for this position and is what Choice Hotels reasonably expects to pay.

• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time‑off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper‑upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. Our corporate office locations are:
North Bethesda, MD;
Scottsdale, AZ;
Minneapolis, MN; and we offer field/remote options for select roles.

• North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I‑495, complimentary parking, electronic charging stations, restaurants, and retail.
• Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants, and retail.
• Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
• Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

• Welcome and Respect Everyone
• Be Bold
• Be Quick
• Listen
• Be Curious
• Show Integrity

• Act with Intention
• Lead with Authenticity
• Grow & Deliver